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DX80 touch screen is unresponsive

mparks601
Level 1
Level 1

‎02-21-2017 05:50 AM - edited ‎03-18-2019 12:48 PM

I have a DX80 touch screen that is unresponsive. I followed the "power cycle" directions below, and even did a factory reset on the unit, but I still cannot use the touchscreen. Any other recommendations to resolve this error? 

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCus38877/?referring_site=bugquickviewclick

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