I’m working with one of my customers on setting up Total Care, and we are using the Solarwinds NCM connector to upload the data to the portal. We keep getting the error message: UserId is not valid . We know the userid/password being used for the connection to NCM and is CCOID/password are valid. We also know that the same CCO ID is setup in the TotalCare portal as a Customer admin. Is there something we are doing wrong?
