Hello guys,
I've tried to use silent monitor but I received the error below:
"Silent monitoring operation failed. Agent phone build-in-bridge is not turned on or it does not have the monitoring capability. (CTIError=13144)"
It's strange because for some extensions the silent monitor works fine but for other one doesn't works. CSS and Partition are fine, since both phones have the same configuration. Builtin Bridge is ON, Privacy is OFF. The application PG user has the permission to monitor also. Mac address are in capital letters.
Phone models are 7945G and 7965G.
Any other suggestion or log to check?
We are using UCCE 11.5, Finesse 11.5 and CUCM 11.5.
