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Member since
01-13-2010
132
Posts
5
Helpful
1
Solution
Created by
Zapparoli
in IP Telephony and Phones
in IP Telephony and Phones
10-16-2018
01:46 AM
10-16-2018
01:46 AM
In the CDR of CUCM you can check who disconnected the call on the field origCallTerminationOnBehalfOf or destCallTerminationOnBehalfOf . This field specifies code that identifies why the originator was terminated For example, if the originator of the call hangs up the phone, the OnBehalfOf code shows "12" for Device. If the call terminates because of a transfer, the OnBehalfOf code shows "10" for Transfer.
... View more
Created by
Zapparoli
in IP Telephony and Phones
in IP Telephony and Phones
10-16-2018
01:46 AM
10-16-2018
01:46 AM
In the CDR of CUCM you can check who disconnected the call on the field origCallTerminationOnBehalfOf or destCallTerminationOnBehalfOf .
This field specifies code that identifies why the originator was terminated
For example, if the originator of the call hangs up the phone, the OnBehalfOf code shows "12" for Device. If the call terminates because of a transfer, the OnBehalfOf code shows "10" for Transfer.
... View more
Created by
Zapparoli
in IP Telephony and Phones
in IP Telephony and Phones
10-09-2018
02:27 AM
10-09-2018
02:27 AM
Hello Folks,
My company wants to integrate a 3rd party solution called Resolver with the CUCM 11.5 database/system in order to get the customer ANI and Device line description. I have checked the CUCM documentation (see links below) and I've seen that the integration can be done by AXL but I didn't find which fields are located the Phone Extension and Device Description. Does anyone do it something like this or have this info?
https://developer.cisco.com/docs/axl-schema-reference/
https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucm/datadict/10_0_1/datadictionary_1001.pdf
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Labels:
Created by
Zapparoli
in Collaboration, Voice and Video Blogs
in Collaboration, Voice and Video Blogs
09-17-2018
12:53 AM
09-17-2018
12:53 AM
Dear,
I work with UCCE several years but I'm new in the development skills. Is there any example how to create a simple toaster who brings a value of Peripheral variable 1 in UCCE 11.5?
Which tools should I have to start to deploying the code below and "upload" it to Finesse server.
//Instantiate FinesseToaster
var FinesseToaster = finesse.containerservices.FinesseToaster, toasterTitle, toasterBody;
toasterTitle = ‘Toaster Title’ ;
toasterBody = 'Toaster Message' ;
FinesseToaster.showToaster(toasterTitle, {
body : toasterBody,
icon : FinesseToaster.TOASTER_DEFAULT_ICONS.INCOMING_CALL_ICON, //icon url
showWhenVisible: false , //do you want to see the notification if finesse desktop is active
tag: 'IncomingCall' , //any unique name
onclick:onClickHandler // callback method on click of toaster
});
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07-30-2018
05:40 AM
Hello Mukesh,
I know that opctest or rttest bring me the uptime, the issue is how to connect it using a Reporting tool as Microsoft BI for instance. This info is not in a SQL database.
I need to find that info in a database so I can access it and extract that info.
Thanks anyway
Appreciate
... View more
07-30-2018
04:35 AM
Hello everyone,
Is there a way to extract the uptime of UCCE main components to use it in a chart? I'm not requesting the uptime of the call flow healthy but the uptime of main component health as PG/CTIServer and FINESSE. I want to build a chart showing the statistic of how long the components are up and running like 98% of time in a range.
I know also that CVP gives me the info about the call server. Is it possible to extract this info also?
Thank you in advance,
Cheers.
... View more
Labels:
07-30-2018
01:52 AM
Hello, Did you find a way to extract or find in database this info?
... View more
Created by
Zapparoli
in Contact Center
in Contact Center
02-06-2018
10:21 PM
02-06-2018
10:21 PM
Dear Janine, Last reply, so sorry about that. I got the steps to add the FTP to the Call Servers, my concern was just to do something not supported by Cisco but I have checked that enabling FTP Server in the Media Server is supported. So, the record application with the FTP_Client element should be like this below? If my FTP root is the same as IIS (c:\inetpub\wwwroot), are the follow FTP_Client settings correct? As we can see above, I'll try to copy a file in current media server (e.g., Media server A) and replace it by a new file with the same name and path as the original file (in this case file record.wav in path c:\inetpub\wwwroot\en-us\App\En . Is there any problem to do this? Is the system overwrite the original file? Many thanks Janine! Appreciate your help.
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Created by
Zapparoli
in Contact Center
in Contact Center
02-04-2018
09:10 AM
02-04-2018
09:10 AM
How Can I setup the call server + media server to be a FTP server? Many thanks.
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Created by
Zapparoli
in Contact Center
in Contact Center
02-04-2018
08:57 AM
02-04-2018
08:57 AM
Dear Janine, Thanks for your help. I build a record message application for scratch using the record element and it's working fine to record but It's saving the audio file in just one media server(the active media server). With the The FTP element in application, I will be able to save the audi file in both media servers? How can I configure the FTP Element to pick up this file and paste it in both CVP media server? Our customer have call server +media server. Please, the documentation is not clear about the steps that I need to do to save the record audio in both media server. Many thanks. Appreciate your help.
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01-28-2018
12:58 AM
Dears, Customer request an option to call a number and record an emergency message in case of an outage or emergency announcements. I'm planning to setup the routing script with an initial audio file with 1-second mute ("emergency.wav", e.g.). When supervisor call to the emergency script, it will be transferred to CVP application and use the recording element. The supervisor will record the emergency file and after that I want CVP to save this file to the folder as "emergency.wav", so the initial audio file with 1 second mute will be changed to the emergency file recorded by supervisor. I know that record element in Call Studio can do it, but how can I setup the FTP to automatically save the file in both media servers (side a and b)? Can anyone help me with this setup or share with me any guide?
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Labels:
11-02-2017
06:00 AM
Hello guys,
One quick question about the Backup of UCCE/CVP servers running Windows Server 2012 SO. How Cisco usually recommends back up windows servers of UCCE/CVP?
Is there any recommendation? I didn’t find anything on UCCE guides.
Can I install a backup client at UCCE/CVP servers?
Thank you in advance.
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Labels:
Created by
Zapparoli
in Contact Center
in Contact Center
10-16-2017
10:31 PM
10-16-2017
10:31 PM
Hello,
Yes, I reset the phone after BiB. No supervisor is using SM, since it's not working properly yet.
Which CUCM logs I can collect using RTMT to see error messages about Silent Monitor?
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Created by
Zapparoli
in Contact Center
in Contact Center
10-16-2017
05:48 AM
10-16-2017
05:48 AM
Yes.
It's included. As I said, one extension is working and another one isn't. The both extensions have the same configuration.
... View more
Created by
Zapparoli
in Contact Center
in Contact Center
10-16-2017
04:05 AM
10-16-2017
04:05 AM
Hello guys,
I've tried to use silent monitor but I received the error below:
"Silent monitoring operation failed. Agent phone build-in-bridge is not turned on or it does not have the monitoring capability. (CTIError=13144)"
It's strange because for some extensions the silent monitor works fine but for other one doesn't works. CSS and Partition are fine, since both phones have the same configuration. Builtin Bridge is ON, Privacy is OFF. The application PG user has the permission to monitor also. Mac address are in capital letters.
Phone models are 7945G and 7965G.
Any other suggestion or log to check?
We are using UCCE 11.5, Finesse 11.5 and CUCM 11.5.
... View more
Labels:
Created by
Zapparoli
in IP Telephony and Phones
10-16-2018
10-16-2018
In the CDR of CUCM you can check who disconnected the call on the field
origCallTerminationOnBehalfO...
10-16-2018
In the CDR of CUCM you can check who disconnected the call on the field
origCallTerminationOnBehalfO...
10-09-2018
Hello Folks, My company wants to integrate a 3rd party solution called
Resolver with the CUCM 11.5 d...
Created by
Zapparoli
in Collaboration, Voice and Video Blogs
09-17-2018
09-17-2018
Dear, I work with UCCE several years but I'm new in the development
skills. Is there any example how...
07-30-2018
Hello Mukesh, I know that opctest or rttest bring me the uptime, the
issue is how to connect it usin...
07-30-2018
Hello everyone, Is there a way to extract the uptime of UCCE main
components to use it in a chart? I...
02-06-2018
Dear Janine,Last reply, so sorry about that.I got the steps to add the
FTP to the Call Servers, my c...
02-04-2018
Dear Janine,Thanks for your help. I build a record message application
for scratch using the record ...
01-28-2018
Dears,Customer request an option to call a number and record an
emergency message in case of an outa...
11-02-2017
Hello guys, One quick question about the Backup of UCCE/CVP servers
running Windows Server 2012 SO. ...
Created by
Zapparoli
in Contact Center
10-16-2017
10-16-2017
Hello, Yes, I reset the phone after BiB. No supervisor is using SM,
since it's not working properly ...
Created by
Zapparoli
in Contact Center
10-16-2017
10-16-2017
Yes. It's included. As I said, one extension is working and another one
isn't. The both extensions h...
Created by
Zapparoli
in Contact Center
10-16-2017
10-16-2017
Hello guys, I've tried to use silent monitor but I received the error
below: "Silent monitoring oper...
Public Statistics
| Date Registered | 01-13-2010 08:18 AM |
| Date Last Visited | 10-15-2019 10:52 AM |
| Total Messages Posted | 132 |
| Total Helpful Votes Received | 5 |
Helpful Votes Given To
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