04-09-2018 06:57 PM - edited 03-12-2019 07:44 AM
Customer requested to quote smartnet for their IP Phone, but the serial number given that show on the device is only CP-8831-BASE= & CP-8831-DCU= and the serial number not able to generate the Smartnet quotation. How can i get the main serial number for this IP phone? Tried to configure in but still same serial number.
Thanks.