Hi team,
A customer with CCX 11.6 want to use a finesse for supervisors to monitor agentes and change skills in the same Windows.
Does anybody know how to configured the XML gadgets to have the same function as in admin url as supervisor to assign skills for specific CSQ?
The supervidor should log in finesse one of bars should have <Resources and Skills> and a list of resources and options to changes the skills and competence level
Best regards,
Daniel Sobrinho
