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Contact Center-Caller name display on Finesse Desktop -UCCX 11.6

mcossette
Level 1
Level 1

‎11-01-2018 01:25 PM - edited ‎03-14-2019 06:35 PM

Hi

is it possible with UCCX 11.6 to display the caller name from PSTN on the Finesse desktop of the agent? The name is displayed on the physical phone but the customer would like to have it also on the Finesse desktop.

 

Thanks for your help

 

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