11-01-2018 01:25 PM - edited 03-14-2019 06:35 PM
Hi
is it possible with UCCX 11.6 to display the caller name from PSTN on the Finesse desktop of the agent? The name is displayed on the physical phone but the customer would like to have it also on the Finesse desktop.
Thanks for your help
11-01-2018 02:11 PM
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