Hi,
Based on documentation found in Cisco Finesse Web Services Developer Guide Release 11.6(1), Task Routing APIs / Media / Media - Change Agent to Routable/Not Routable section: "The agent's mode is set to routable automatically when the agent signs in, and when the agent changes to READY state."
Whenever in Finesse Desktop the Agent is in not ready, and sets the flag to not routable, after changing to Ready, tasks are routed but the flag is still visible as not routable in Finesse API. Am I missing any configuration? Is it a known bug?
When you go from "not routable - ready" to "not ready", the flag is set to routable true. Exactly the oposite as writen in documentation.
Thanks!
