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SW version missing from Smart Net Total care inventory

mediaworksnz
Level 1
Level 1

Hello our collector seems to be working and uploading the inventory, I am running version 2.8.1.

I can see the device names, IP address, Product family, type and IOS fields. However I am completely missing Serial numbers and SW version fields i.e they are all empty.

Do you know why this might be ?

Thank you.

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