Dear all,
Any notice about add the "whisper coaching" feature natively to the Finesse interface in UCCX? Currently only support "Silent Monitoring" and "Barge-In" but a lot of customers need this other typical function.
I know that this feature is supported by Third Party developers but I think the logical is implement this feature in the UCCX like the others....
Something in roadmap?
Thanks a lot.
