Hi
We are getting continuously the RTMT alerts as Recording Call Setup failed for both the jabber and Desk-phone devices. Recording Option is ACD enabled, BIB is ON on the devices,Recording profile is selected, recording media sources is Gateway Preferred.Based on the user's devices,in QM server corresponding device is selected for recording(either jabber or desk-phone)
CUCM and QM server :11.5
But Still we are getting these RT-MT alerts with the cause value 1114112
RecordedDeviceName : CSFabcd
RecordedDeviceDN : xxxxx
RecordedDeviceCallID : xxxxxxxx
GatewayGuid : 0000000000484A1302411B9B00000000 RecordingMediaPreference : 1 RecordingMediaSource : 1 RecordingClusterID : CauseValue : 1114112 Reason : 1 AppID : Cisco CallManager ClusterID : abcd NodeID : cucmhostname TimeStamp : Thu Jul 10 12:57:39 EDT 2021.
May I know the reason for these RTMT alerts?
-Chandru
