Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
Hello, I'm having this situation:In the call center we have PCs with softphones installed (Jabber) that replicate the traffic to a recorder in another site.Randomly, we are seeing high levels of Jitter in the flow that is replicated to the communicat...
I have tried to find Extension Mobility - 'Please try to login again (201) ERROR' and do not see any content about this specific error. We have been using EM on our clusters for many years and have over a hundred people utilizing this successfully. ...
I have been updating my holiday.xml files for years now so they are known working from last year. I updated them so today was a holiday. It did not work and I am wondering if there is something that the format does not like for this year 2020? Thi...
I need to know if the 78xx and 88xx series phones are compatible with CallManager 8.6. I am not finding anything that states that they do but we are using them on our live system successfully and want to be sure of support in the event that there ar...
We recently started using 7841 & 7861 phones for our contact center agents. When they try to transfer an inbound ICD call directly to voice-mail it fails. Transferring all other non-ICD calls directly to voice-mail work just fine.
We have many othe...
We use Calabrio to do our recordings. We opened a ticket to see if the issue was on their end and worked with them to troubleshoot. Wireshark files showed jitter was very high on one of the legs.
We just upgraded to cucm 12.5 and now have the same issue. IP Phone ==> CUCM SIP trunk ===>3rd party server ===>Script DN and when the call is delivered the person at the phone hears the double ringer.
We are getting the exact same RTMT alerts. Our calls are recording successfully but when I get these I open the recording and can see that they have put the caller on Hold almost 100% of the time. It continues to record call during the Hold and even...
