We have many employees that experience a disconnect failure error in Cisco Finesse intermittently during their shift. What we were asked is to ensure no other video or audio software is used. Our employees use Microsoft Teams for all communications and meetings and Jabber Phone for phone system then Cisco Finesse for Campaign calling (inbound and outbound).
When they log in, they need to log into Jabber Phone first, then Cisco Finesse and Microsoft Teams opens in the background upon start up.
From my research, I can see that both are voice systems and interfere with each other. Is there a way to connect them (say maybe a Cisco Cube? )? Or does anyone else experience this and have a solution? We've been trying to fix this issue for approximately 6 months now and are coming up with no resolution this far.
