cancel
Showing results for 
Search instead for 
Did you mean: 
cancel

Who Me Too'd this topic

disconnect cause:KickedFromLocus (INACTIVE)

qiang.xia.kty
Beginner
Beginner

hello 

 

my device:room kit plus is registered with Cisco Cloud Server

 

However, my device will often automatically disconnect during the meeting. The call history and disconnection reasons are as follows. Does anyone know how to solve this problem?

 

*r CallHistoryGetResult Entry 1 CallbackNumber: "spark:25188823012@webex.com"
*r CallHistoryGetResult Entry 1 DisplayName: "25188823012"
*r CallHistoryGetResult Entry 1 Direction: Outgoing
*r CallHistoryGetResult Entry 1 Protocol: Spark
*r CallHistoryGetResult Entry 1 CallRate: 6000
*r CallHistoryGetResult Entry 1 CallType: Video
*r CallHistoryGetResult Entry 1 VideoUsed: True
*r CallHistoryGetResult Entry 1 EncryptionType: "AES-256-GCM"
*r CallHistoryGetResult Entry 1 BookingId: ""
*r CallHistoryGetResult Entry 1 Duration: 1810

*r CallHistoryGetResult Entry 1 StartTime: "2022-01-14T03:07:42"
*r CallHistoryGetResult Entry 1 StartTimeUTC: "2022-01-14T03:07:42Z"
*r CallHistoryGetResult Entry 1 EndTime: "2022-01-14T03:37:52"
*r CallHistoryGetResult Entry 1 EndTimeUTC: "2022-01-14T03:37:52Z"
*r CallHistoryGetResult Entry 1 DaysAgo: 0
*r CallHistoryGetResult Entry 1 DisconnectCause: "KickedFromLocus (INACTIVE)"
*r CallHistoryGetResult Entry 1 DisconnectCauseCode: 0
*r CallHistoryGetResult Entry 1 DisconnectCauseOrigin: Spark
*r CallHistoryGetResult Entry 1 DisconnectCauseType: RemoteDisconnect

Who Me Too'd this topic