My CUCM is version 12.5 and UCCX is version 12.5 (SU1). I configured a Cisco Jabber on agent's laptop. The agent's cisco Jabber and desk phone using the same extension. The Agent ever logged in to finesse with cisco Jabber successfully. Now the agent can't login because there is error message " No devices found".
1. Cisco Jabber work well.
2. Cisco Jabber has to be associated under rmcm application user.
Do you have any experience to solve the issue? Thanks in advance!
