I have been working on setting up a Web chat with the new digital channels. The chat message is presented to an available agent, but when the green Accept button is pressed, the accept button goes grey and spins its wheels thinking about it, it then comes back as a green Accept button and when it is clicked again it goes away and thinks about it and then come back and puts the agent into the RONA state.
Does anyone have any suggestions on what is going on?
