TAC support has gotten really bad for the past few years. I've many cases opened and it just drags on for months without any resolutions. The TAC engineers are not very responsive. For example, I opened a TAC case on 06/24 for an issue. I got a response back on the same day, provided the engineer everything he requested. I haven't heard from him since. The SE support the account is any better, completely clueless.
Anyone experiencing the same issue?
