We have approximately 2-3 thousand users of Finesse through Google Chrome. The issue they experience is that around every 30 minutes, the user is put into 'Connection Failure' where they will be dropped out of the Agent queue. Not only do they need to manually change their status back to Ready State, PCCE will place them at the back of the queue - but they dont realize it most of the time because there is no pop-up or indication.
TAC is not able to find root cause. We go round and round in circles with versions of Chrome, even trying Firefox which is not a company standard. Cisco will often simply say, not our problem - speak to Google.
IS there any way to get help resolving our issue?
p.s. it will work for a time then the browser is upgraded and Finesse breaks again. Btw, we have tried the plugin recommended by TAC but then it stops working. We are at our wits end
