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dot1x Clients can't get authenticated du to Cred Fail on Cisco 9800

FreddyJay
Level 1
Level 1

Hi!

clients cannot join our dot1x SSIDs. We get below messages in our WLC 9800:

WLC1#
Jan 17 10:46:44.155: %DOT1X-5-FAIL: Chassis 1 R0/0: wncd: Authentication failed for client (ee23.093e.5580) with reason (Cred Fail) on Interface capwap_90000002 AuditSessionID 1964900A000006A7BF56A2A1 Username: 
Jan 17 10:46:44.155: %SESSION_MGR-5-FAIL: Chassis 1 R0/0: wncd: Authorization failed or unapplied for client (ee23.093e.5580) on Interface capwap_90000002 AuditSessionID 1964900A000006A7BF56A2A1. Failure reason: Authc fail. Authc failure reason: Cred Fail.

 

our platform is: Cisco IOS Software [Bengaluru], C9800 Software (C9800_IOSXE-K9), Version 17.6.4, RELEASE SOFTWARE (fc1)

 

Would you please guide me what is the remedy?

Best regards

Farkhan

 

 

 

 

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