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Entitlement file generation failed. Please try again. If the issue per

Hi,
I'm having a problem generating a Collector Certificate. I keep getting the message

 

"Entitlement file generation failed. Please try again. If the issue persists, find help in the community."
 
May you please help? My CCO ID is luis-m-deslandes[at]telecom.pt
 
Kind Regards,
Luis
Who Me Too'd this topic