We currently have 4 IVR applications in production that make use of elements from DialogFlow. Our client asked us to change the voice being used.
Note: The list of voices can be found at the following location: https://cloud.google.com/text-to-speech/docs/voices?hl=es-419
The voice that all applications initially used was es-ES-Standard-B, and we were asked to change it to es-ES-Neural2-F.
The problem we are facing is that out of the 4 applications, only 3 accepted the language change. The application that failed gave the following error: Dialogflow_01,element,error,error.noresource: NO_RESOURCE.
Below is the error log:
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.952,A VoiceXML error occurred of type "error.noresource": NO_RESOURCE
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.952,An error has occurred.
Below is the activity log:
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,newcall,
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,ani,3339993333
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,areacode,333
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,exchange,109
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,dnis,53463
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,uui,NA
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,iidigits,NA
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,parameter,callid=419587F6CCF411EDB488D2C350993AF5
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,parameter,_ani=3339993333
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,parameter,susc=
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,,start,parameter,_dnis=53463
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.281,CVP Subdialog Start_01,enter,
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.296,CVP Subdialog Start_01,exit,done
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.296,SET_VARIABLES,enter,
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.296,SET_VARIABLES,exit,done
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.296,Dialogflow_01,enter,
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.952,Dialogflow_01,element,error,error.noresource: NO_RESOURCE
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.952,Dialogflow_01,exit,
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.952,Dialogflow_01,exit,
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:17.952,,element,error,
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:18.218,,end,how,disconnect
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:18.218,,end,result,error
10.10.247.59.1680044897281.25965432.CVAResetDEV,03/28/2023 17:08:18.218,,end,duration,1
Any help you can provide in reviewing this would be greatly appreciated.
