07-19-2005 04:20 AM - edited 03-13-2019 11:02 PM
How can I get outbound calls presented to the agents in SG-A even though there are calls queued to SG-A ?
My customer wish to service callbacks before queued calls.
To me it looks like the dialer doesn't issue the reservation call quick enough to get the agent reserved before the queueing mechanism is grabbing him.
Thanks
/Claus