HiIn the help file for Unity IP Fax Wizard I see the following:"The Cisco Unity IP Fax tool is intended for simple, small, low-traffic fax environments. It does not compete with or replace full-featured, dedicated fax servers."Could anyone please ex...

How can I get outbound calls presented to the agents in SG-A even though there are calls queued to SG-A ?My customer wish to service callbacks before queued calls.To me it looks like the dialer doesn't issue the reservation call quick enough to get t...

HiCould somone please explain what should happen when I make a rule under "Direct Calls" and set the action to "Attempt Forward" ?It looks like it matches on the DNIS, but instead of forwarding to the greeting of a match, it do a transfer to this obj...

I have about 600 subscribers with different caller input action on key 2. They do transfers via call-handlers to the subscribers line-group pilot in CCM.Now I need to change the "after greeting action" to the same action as for key 2 (without changin...