Dear Eric,
Thank you for reaching the Small Business Support Community.
Please check on the below document for "QuickVPN installation tips for WinOS";
http://sbkb.cisco.com/CiscoSB/Loginr.aspx?login=1&pid=2&app=search&vw=1&articleid=2922
Notice the need of Service Pack2 for Windows 7. I also suggest you to check on another useful document names "reasons you cannot connect with QuickVPN";
https://supportforums.cisco.com/docs/DOC-33275
On the client's home router you need to allow a "VPN Passthrough" setting if available. Please do not hesitate to reach me back if there is any further assistance I may help you with.
Kind regards,
Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer
*Please rate the Post so other will know when an answer has been found.
Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer
*Please rate the Post so other will know when an answer has been found.