09-17-2020 08:50 AM
I have been trying to register a device for a couple days and keep getting "communication timeout" error. I thought maybe servers were down but since it's been almost 24 hrs maybe it's something else? My Smart account is active but does not have any licenses. I am just trying to get the eval going on this unit. Firmware is latest, etc.. Any ideas?
09-17-2020 09:38 AM
- Are their any (other) fire-walling restrictions between the RV and the Internet ?
M.
09-17-2020 09:51 AM
Couple of questions :
1. From Device connecte network you have internet ready and able to resolve cisco site.
here is smartnet license register proceedure :
I am sure you might have followed, just checking before jumop on other diag issue, as such i do not see any issue with smart license servers, what part of country you trying to register ?
try telnet registger server from PC? do you see port open for port 443
09-17-2020 11:36 AM
Actually, I'm an idiot. Time was not set!! So now I am registered but ran into another issue. It seems the router has lost it's eval license? It want's to pull a valid license from my Smart License account but of course I don't have one because I wanted to run the eval first. When I go to "choose license" page the only thing that shows appears to be the "real" license. When I go to the Security/IPS page for instance it tells me I need a license with no option for eval. Maybe I need to de-register and re-register again?
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide