RV120W - critical error while loading web page

[ericv97200]

Hello

I am getting this error when trying to edit QOS / Profile binding. I believe it appeared after I added a second VLAN.

Firmware Version:	1.0.3.10
Firmware MD5 Checksum:	6300e6c67223a4821c117504dc7ad6d6
PID VID:	RV120W-E V01

Any other suggestions than factory reset ? and if this is the only one, will it be possible to save the config, do the fact reset, and restore the config without having the problem reappearing ?

Thanks for the help

E

[jeffrrod]

Dear Eric,

Thank you for reaching Small Business Support Community.

I believe the problem is related to a couple bugs documented for firmware v1.0.3.10; CSCts21176 and CSCtu24324 where the second one better describes the issue:

Issue—QoS Profile Binding does not work properly for a selected service.

Workaround—Select the service type Any instead of selecting a particular service

when configuring a QoS profile. QoS profile binding is then based on an IP address or a

group of IP addresses.

My suggestion is to backup the configuration, update the firmware to latest v1.0.4.10 and restore the configuration.  Please take a look at the actual firmware release notes I suggest;

http://www.cisco.com/en/US/docs/routers/csbr/rv120w/release/notes/rv120_rn_v1_0_4_10.pdf

Firmware download;

http://software.cisco.com/download/release.html?mdfid=282981372&softwareid=282487380&release=1.0.3.10

Backup, restore and firmware upgrade instruction, chapter 7 in admin guide;

http://www.cisco.com/en/US/docs/routers/csbr/rv120w/administration/guide/rv120w_admin.pdf

Please do not hesitate to reach me back if there is anything I may assist you with in the meantime.

Kind regards,

Below is a link with the

Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer

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[ericv97200]

Jeffrey

Many thanks for your answer. Unfortunately, no luck yet.

I had deleted all data in Wan QOS / QOS Profile - which altered slightly the behaviour (screen still hanging, but different background messages - see at the end of this message).

I tried obviously eletrical reset, no luck. I upgraded to 1.0.4.10, no improvement. I've backed up the profile & did a factory reset: it went back to normal (expected) but it is now bad again as I've restored the config.

I cant access the bug details (not enough privileges) - not sure if this would help me though.

What could I try (beside reinitializing & redoing the complete config which I dont really fancy !)

Eric

[jeffrrod]

Hello Eric,

I am sorry to hear nothing has worked so far as expected and unfortunately my only recommendation at this point is to contact the Small Business Support Center to figure this out, in my opinion the second bug I mentioned has not been well removed on the v1.0.4.10 firmware release but I would suggest you have a second opinion as well as a solution about it;

https://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Please let me know if there is anything else I may help you with in the meantime.

Thank you again for your time and patience,

Jeffrey Rodriguez S. .:|:.:|:.
Cisco Customer Support Engineer

*Please rate the Post so other will know when an answer has been found.

[SamirD]

I'd definitely try rebuilding the configuration from scratch.  Backup and restore on almost any router isn't a good idea.  I was actually surprised to see it recommended as part of the solution.

What I do is screen capture each configuration screen and then use those to rebuild.  Pretty quick and easy.

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