RV180 VPN connects and allows to browse folders, but drops when opening a file.

[LodewijkDuymaer]

Last week we received our 300Mbps fiber connection.We bought the RV180 because of its high throughput, and it handles the speed perfectly.

However when setting up VPN, I run into a strange problem.

Setting up a QuickVpn, or PPTP is straightforward and connecting is no problem. But that is as far as it will go. I can connect with QuickVpn or PPTP and browse a NAS or PC directory structure, but when I try to open a file the VPC connection drops. 

I've enable remote management.
I can ping google.com -f -l 1472 without fragmentation, so a WAN MTU of 1500 should be ok.
I've tried disabling firewall attack Preventions.

I've setup the following experiment: Updated the firmware (1.0.2.6), restored factory defaults.

Configured the RV180 as follows:

    IPv4 WAN (Internet)

    ------------------------------------------------------------------

    Internet Connection Type: Automatic Configuration - DHCP

    DNS Server Source: Get Dynamically for ISP

    Router MAC Address: Use Default Address

    IPv4 LAN (Local Network)

    ------------------------------------------------------------------

    Host name: RV180

    IP Address: 192.168.75.1

    Subnet Mask: 255.255.255.0

    DHCP Mode: DHCP Server

    Domain Name: LCDVT

    Starting IP Address: 192.168.75.100

    Ending IP Address: 192.168.75.254

    Lease Time: 24

    DNS Proxy: Enable

    Attack Prevention

    ------------------------------------------------------------------

    WAN (Internet) Security Checks

    Respond to Ping on WAN (Internet): Disabled

    Stealth Mode: Disabled

    Flood: Disabled

    LAN (Local Network) Security Checks

    Block UDP Flood: Disabled

    ICSA Settings

    Block Anonymous ICMP Messages: Disabled

    Block Fragmented Packets: Disabled

    Block Multicast Packets: Disabled

    VPN Users

    ------------------------------------------------------------------

    PPTP Server: Enabled

    Starting IP Address: 192.168.75.50

    Ending IP Address: 192.168.75.99

    VPN Client Setting Table:

    ---------------------------

    No: 1

    Enabled: Enabled

    Username: lcdvt

    Password: *********

    Allow User to Change Password: NA

    Protocol: PPTP

    Web Access

    ------------------------------------------------------------------

    HTTPS Web Access on LAN Interface: Enabled

    Remote Management: Enabled

    Access Type: IP Address Range

    Start of Range: 192.168.75.1

    End of Range: 192.168.75.254

    Port Number: 443

    Remote SNMP: Disabled

The rest of the menu options are factory default, except for the Logging Policies where I've enabled everything.

In this experiment I connect from a remote location, start browsing through disk directories without any problem, and then open a file, after which the VPN connection drops (or some process crashes). After transferring a few 100 KB the VPN connection crashes. 

Error logs

------------------------------------------------------------------

    Wed Mar 20 00:39:18 2013(GMT+0100) [rv180][System][NIMF] nimfNetIfaceTblHandler: unable to get LedPinId

    Wed Mar 20 00:39:25 2013(GMT+0100) [rv180][System][PLATFORM] IP:       62.45.238.236

    Wed Mar 20 00:39:25 2013(GMT+0100) [rv180][System][PLATFORM] BCAST:    62.45.239.255

    Wed Mar 20 00:39:25 2013(GMT+0100) [rv180][System][PLATFORM] SUBNET:   255.255.254.0

    Wed Mar 20 00:39:25 2013(GMT+0100) [rv180][System][PLATFORM] GW:       62.45.238.1

    Wed Mar 20 00:39:25 2013(GMT+0100) [rv180][System][PLATFORM] DNS1:     62.45.45.45

    Wed Mar 20 00:39:25 2013(GMT+0100) [rv180][System][PLATFORM] DNS2:     62.45.46.46

    Wed Mar 20 00:39:25 2013(GMT+0100) [rv180][System][PLATFORM] Interface:eth1

    Wed Mar 20 00:39:32 2013(GMT+0100) [rv180][System][NIMF] nimfNetIfaceTblHandler: unable to get LedPinId

    Wed Mar 20 00:40:58 2013(GMT+0100) [rv180][System][NIMF] nimfNetIfaceTblHandler: unable to get LedPinId

    Wed Mar 20 00:41:10 2013(GMT+0100) [rv180][System][PLATFORM] IP:       62.45.238.236

    Wed Mar 20 00:41:10 2013(GMT+0100) [rv180][System][PLATFORM] BCAST:    62.45.239.255

    Wed Mar 20 00:41:10 2013(GMT+0100) [rv180][System][PLATFORM] SUBNET:   255.255.254.0

    Wed Mar 20 00:41:10 2013(GMT+0100) [rv180][System][PLATFORM] GW:       62.45.238.1

    Wed Mar 20 00:41:10 2013(GMT+0100) [rv180][System][PLATFORM] DNS1:     62.45.45.45

    Wed Mar 20 00:41:10 2013(GMT+0100) [rv180][System][PLATFORM] DNS2:     62.45.46.46

    Wed Mar 20 00:41:10 2013(GMT+0100) [rv180][System][PLATFORM] Interface:eth1

    Wed Mar 20 00:41:19 2013(GMT+0100) [rv180][System][NIMF] nimfNetIfaceTblHandler: unable to get LedPinId

Warning logs

------------------------------------------------------------------

    Wed Mar 20 00:39:13 2013(GMT+0100) [rv180][System][DHCPC] dhcpcDisable: deleted dhclient.leases

    Wed Mar 20 00:40:54 2013(GMT+0100) [rv180][System][DHCPC] dhcpcDisable: deleted dhclient.leases

    Sat Jan  1 01:02:43 2011(GMT+0100) [rv180][Kernel][KERNEL] [   23.090000] /home/aruns/rv180w/updated_dec19_final/beta-v1/rv180w-common/comps/gpl/ipset/src/ipset/kernel/ip_set.c: ip_set_create: no set type 'nethash', set 'setPublicNet' not created

What am I doing wrong? Or is the device defective?

[LodewijkDuymaer]

This time I hard resetted the router with (reset button 20sec). Made similar settings see RV180.cfg Started PPTP from a remote location, and started browsing through a harddisk via the VPN connection. Than I tried to open a file, and the VPN connection drops.

http://sdrv.ms/14dPZDm RV180.cfg (Passwords removed)

http://sdrv.ms/14dPJ7p Alert.txt

http://sdrv.ms/14dPMA2 Critical.txt

http://sdrv.ms/14dPNUs Debug.txt

http://sdrv.ms/14dPQQ8 Emergency.txt

http://sdrv.ms/14dPSrf Error.txt

http://sdrv.ms/14dPXvg Information.txt

http://sdrv.ms/14dPY2m Notification.txt

http://sdrv.ms/14dPYPD Warning.txt

I now also found that passthrough VPN connections often drop. I beginning to believe that the product specifications are a complete scam. How do I go about getting my money back?

[Iwan Krastew]

Hello Lodewijk,

Thank you for sharing this information with us. I have tried to use the configuration file provided by changing the removed passwords but it seems the file is either corrupt or invalid. Can you please give us a call and provide your Cisco ID (UserID for the Cisco website) and the serial number of the RV180 so we can create a case for you? Please provide also the original exported backup configuration along with the credentials so we can perform some tests in our lab.

The global phone numbers of our support centers can be found here:

http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html

Thank you in advance!

Kind regards,

Iwan

[1ThomasC1]

I have the same problem.  RV180, firmware 1.0.2.6

Have created Ipsec tunnel, and PPTP tunnel.  Can browse on PPTP but when trying to open file it will lock up very soon and require a disconnect/reconnect.

[mp.v.dam]

I have the same problem. RV180W, firmware 1.0.2.6

In status menu CPU 100%?

From a different WAN address to the RV180W a lot of packetloss (when I try to send some data trough the PPTP connection).

The WAN/LAN speed is very good and stable, but when a PPTP connection is established the RV180W can't keep up to speed.

[SamirD · Accepted solution]

I'm interested in what the solution is to these problems.  Researching getting an rv180...

Huntsville's Premiere Car and Bike e-magazine: www.huntsvillecarscene.com

[LodewijkDuymaer]

DO NOT BUY THIS PRODUCT! IT SHOULD NOT EVEN BE ON iBOOT.

IT DOES NOT WORK.

IT WILL NOT DO VPN AT ALL.

THE HELPDESK DOESN'T CARE AT ALL!

THEY ASK YOU QUESTIONS, AND WHEN YOU ANSWER THEY CLOSE YOUR CALL

THEY LEAVE YOUR DEVICE IN A MESS!

THIS PRODUCT SHOULD NOT BE ON THE MARKET!

I'M THROWING IT IN THE TRASH, BECAUSE NOT EVEN MY WORST ENEMY SHOULD BE GIVEN THIS HORIBLE DEVICE!

STAY FAR FAR FAR AWAY FROM CISCO!

CISCO GIVE ME MY MONEY BACK!

[SamirD]

  This doesn't sound good.

If you can't get your money back, send it to me and let me see what I can get it to do.  I was considering getting one.

Huntsville's Premiere Car and Bike e-magazine: www.huntsvillecarscene.com

[1ThomasC1]

New firmware just released; will test it tonight.  Anyone else tested it yet?

[mp.v.dam]

Tom,

I installed the new software and lost my settings. A restore of the back-up didn't solve the problem. I reset to the factory default settings and reconfigured. And after some tests the smile on my face was gone.

PPTP problem is not solved

CPU still at 100%

Still a lot of errors and warnings

[1ThomasC1]

Thanks for the reply.  I actually forgot to do the update last night, but I'm glad I did.

Seems this issue still needs a fix, and I wonder why the thread was marked as 'Answered' when it clearly is not.

[mp.v.dam]

Tom,

My words exactly it is not 'Answered'.

We have a few million euros installed base from Cisco Hardware (Switches and UCS), but i have never seen such a bad response to problems as of the Small Business Routers section. If the new selection for hardware depends on the quality of the RV180(W) routers then the are gone.

[SamirD]

The Cisco SMB products are a completely different animal than the 'real' Cisco iron.  Don't think the SMB products represent Cisco at all.  The products in this entire division used to be a part of Linksys.

Huntsville's Premiere Car and Bike e-magazine: www.huntsvillecarscene.com

[SamirD]

Yeah, very strange indeed since it was just my comment that was selected as an 'answer'.

Huntsville's Premiere Car and Bike e-magazine: www.huntsvillecarscene.com

[goulloux1]

Any news on this matter, I'm facing exactly the same problem. If I stress just a bit too much my vpn connection, it go down.