07-13-2013 08:18 AM
Hello,
E372 from T-Mobile is on the supported modems list under the Germany's ISP.
Will it work in Poland ?
According to the supported modems list, modem from one ISP will work with this router but the same modem type from other ISP will not work.
Why ?
Why ISP's are that important ? Modem's chipset should be the only thing that matters, isn't it ?
Best Regards
07-15-2013 09:22 AM
Hello Michal,
I see that the device E372 is already tested. I feel it will work for Poland as well.
Thanks,
Vijay S. Venkitachalam
07-15-2013 09:33 AM
Hello Vijay,
thanks for you answer.
Unfortunately it doesn't work.
This is part of what I see in the logs:
2013-07-14 20:36:15 RV215W kern.info usb 1-1: USB disconnect, address 11
2013-07-14 20:36:15 RV215W user.debug syslog: WANMGN_AC_REMOVE:
2013-07-14 20:36:16 RV215W daemon.info udhcpc[2724]: Performing a DHCP renew
2013-07-14 20:36:20 RV215W kern.info usb 1-1: new high speed USB device using ehci_hcd and address 12
2013-07-14 20:36:20 RV215W kern.info usb 1-1: configuration #1 chosen from 1 choice
2013-07-14 20:36:20 RV215W kern.info option 1-1:1.0: GSM modem (1-port) converter detected
2013-07-14 20:36:21 RV215W kern.info usb 1-1: GSM modem (1-port) converter now attached to ttyUSB0
2013-07-14 20:36:21 RV215W kern.info option 1-1:1.1: GSM modem (1-port) converter detected
2013-07-14 20:36:21 RV215W kern.info usb 1-1: GSM modem (1-port) converter now attached to ttyUSB1
2013-07-14 20:36:21 RV215W kern.info option1 ttyUSB0: GSM modem (1-port) converter now disconnected from ttyUSB0
2013-07-14 20:36:21 RV215W kern.info option 1-1:1.0: device disconnected
2013-07-14 20:36:22 RV215W kern.info usb 1-1: USB disconnect, address 12
2013-07-14 20:36:22 RV215W kern.info option1 ttyUSB1: GSM modem (1-port) converter now disconnected from ttyUSB1
2013-07-14 20:36:22 RV215W kern.info option 1-1:1.1: device disconnected
2013-07-14 20:36:22 RV215W user.debug syslog: WANMGN_AC_REMOVE:
2013-07-14 20:36:22 RV215W daemon.info udhcpc[2724]: Performing a DHCP renew
2013-07-14 20:36:27 RV215W kern.info usb 1-1: new high speed USB device using ehci_hcd and address 13
2013-07-14 20:36:28 RV215W kern.info usb 1-1: configuration #1 chosen from 1 choice
2013-07-14 20:36:28 RV215W kern.info scsi10 : SCSI emulation for USB Mass Storage devices
2013-07-14 20:36:28 RV215W kern.debug usb-storage: device found at 13
2013-07-14 20:36:28 RV215W kern.debug usb-storage: waiting for device to settle before scanning
2013-07-14 20:36:28 RV215W kern.info scsi11 : SCSI emulation for USB Mass Storage devices
2013-07-14 20:36:28 RV215W kern.debug usb-storage: device found at 13
2013-07-14 20:36:28 RV215W kern.debug usb-storage: waiting for device to settle before scanning
2013-07-14 20:36:33 RV215W kern.notice scsi 10:0:0:0: CD-ROM HUAWEI Mass Storage 2.31 PQ: 0 ANSI: 2
2013-07-14 20:36:33 RV215W kern.debug usb-storage: device scan complete
2013-07-14 20:36:33 RV215W kern.notice scsi 11:0:0:0: Direct-Access HUAWEI TF CARD Storage 2.31 PQ: 0 ANSI: 2
2013-07-14 20:36:33 RV215W kern.notice sd 11:0:0:0: [sda] Attached SCSI removable disk
2013-07-14 20:36:33 RV215W kern.debug usb-storage: device scan complete
Michal
07-15-2013 02:35 PM
Hello Michal,
I went through your logs. I found similar logs with a case registered for RV215W and another modem E398. I suggest you register a case with our Small Business Support Center. Please refer the below link for contact details:
http://www.cisco.com/en/US/support/tsd_cisco_small_business_support_center_contacts.html
Please let me know if you have any questions or require further assistance.
Thanks,
Vijay S. Venkitachalam
07-16-2013 05:00 AM
Hello Vijay,
I've registered a case #:626657615 and now I'm waiting.
Best,
Michal
07-19-2013 12:46 AM
Hello again,
unfortunately the only thing I found out is that it is supported in germany and not in poland.
I had a problem with not working E173 and they gave me fixed driver, I dont undarstand why they can't do the same for E372 dongle.
Regards
Michal
Sent from Cisco Technical Support Android App
08-01-2013 03:49 AM
Update,
Thanks to cisco support i now have working driver for the E372 dongle.
Thank You
Michal
Sent from Cisco Technical Support Android App
Discover and save your favorite ideas. Come back to expert answers, step-by-step guides, recent topics, and more.
New here? Get started with these tips. How to use Community New member guide