05-30-2019 07:48 AM
I cannot connect to internet after firmware latest upgrade. Before the upgrade, it is connected to internet so that the firmware can be downloaded. After upgrade, the WAN1 is up but the computer connected to the router cannot connect to the internet.
Can anyone give me suggestion on how to fix it?
Thanks.
Jackie
05-30-2019 11:47 AM
check the config again, see if the local IP address Natted ?
05-30-2019 11:55 PM
The setting didn’t change, ie local up, gateway, DNS as it is upgraded firmware only.
All NAT in Wan1 and 2 are enabled.
05-31-2019 12:19 AM
check you have reachability from RV itself can ping to internet ?
05-31-2019 08:58 AM
06-03-2019 12:17 PM
Can you show us what is your IP address range LAN Side , WAN IP range,
if the PC you trying to browse can you post ipconfig /all screen shot.
From PC you able to ping the site like google.co.uk ?
06-03-2019 02:14 AM
Hi, sorry to hear.
Please confirm if you run 1.0.03.15 sw version.
Please confirm you can access the router GUI from a PC connected to the LAN. In the diagnostics menu you can ping various hosts in your LAN and on the Internet. Try to Ping a public IP address, e.g. 8.8.8.8 from the routers GUI.
Please confirm that after you restarted the device ( power off/on ) the WAN connection is still not working.
Please share the WAN config ( DHCP, ... )
Best
Jo
05-05-2021 12:42 PM
05-06-2021 04:25 AM
Hi NickLowther,
Is that a new PPPoE WAN connectivity installation on the RV and did you get this issue after upgrading to the latest sw version (1.0.03.21)? Can you try ping URL instead of IP address for example www.yahoo.com?
At first sight, it seems like a DNS issue.
Regards,
Martin
05-06-2021 07:35 AM
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