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RV340W - Spare parts

Arka
Level 1
Level 1

Unfortunately, I broken a RV340W antenna. I tried to contact the seller, but it can't provide for that part. I contacted a Cisco customer care and it told me they can't provide for the antenna. I need to replace that antenna with a original spare part o with a compatible antenna.
The antenna it's linked to "J3" and it is only one with one cable (other three are linked with two cable).
Anybody can help me?

Best Regards

 

1 Reply 1

Hi,

 

its complicated request. cisco do not provide warranty or RMA for physically damaged equipment. you have 3 options.

 

1. buy compatible antenna (better check with technical spec. i found below dbi levels in datasheet)

https://www.cisco.com/c/en/us/products/collateral/routers/small-business-rv-series-routers/datasheet-c78-742350.html

 

Antenna gain in dBi

2.4 GHz: 3 dBi each antenna

5 GHz: 5 dBi each antenna

 

 

2. replace router with new device

3. try to repair the antenna cable and connectors if broken

 

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Good luck
KB