WRVS4400N -- some wireless clients have no connectivity

[centr0therm]

Hi,

I'm a chemist with a small research group and the defacto IT guy as well. I have a problem that is beyond me to figure out...

We have an office with about 10 PCs, and several other network devices (smartphones, printers, etc). Some PCs and printers are wired, some are not. About two weeks ago, some (6) of the wireless devices lost connectivity. Since then, some (4) of the devices have also recovered normal connectivity.

As of right now, there are two computers, a laptop and a desktop, that cannot use the wireless network. They see the wireless network, connect to it, receive an IP via DHCP properly, have correct DNS servers listed in ipconfig, but they can't ping the router, use the intranet, or internet.

Any ideas? I can't figure this one out...

Regards,

A

[jonatrod]

Good morning

Thanks for using our forum

Hi Aidan, my name is Johnnatan and I am part of the Small business Support community. You can unplug and plug your device if some devices lost connectivity, also you can do a factory reset, about the devices that cannot use the wireless network, ensure your router doesn´t have any rule that blocks the devices´s connectivity. I have a question in order to solve your problem, what is the LAN direction of your router, and which are the addresses your devices receive from the router?

I hope you find this answer useful,

*Please mark the question as Answered or rate it so other users can benefit from it"

Greetings,

Johnnatan Rodriguez Miranda.

Cisco Network Support Engineer.