900 ISR CCP Express not displaying correctly / not supported

[T0mTheCat]

Dear All,

I have recently bought the 900 ISR router and installed CCP express cisco-config-pro-exp-admin-k9-3_5_3-en

when I use IE11 , I got display issue, see attached

and it is not usable, cant select the button properly

if I use chrome, firefox, opera, edge, it will stuck at the splash screen/please wait infinitely

i also check my version, it show compatible

Cisco IOS Software, C900 Software (C900-UNIVERSALK9-M), Version 15.8(3)M2, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2019 by Cisco Systems, Inc.
Compiled Thu 28-Mar-19 21:16 by prod_rel_team

please help, thank you.

[Georg Pauwen]

Hello,

hard to say. What OS (e.g. Windows 10) is your client running ? Check the release notes for requirements.

Release Notes for Cisco Configuration Professional Express 3.5.3

https://www.cisco.com/c/en/us/td/docs/net_mgmt/cisco_configuration_professional_express/v3_5_3/rlsnts/ccp_express_rel_notes.html#pgfId-313930

[T0mTheCat]

hi Georg,

Thanks for replying, im using windows 10 pro 64bit. I tried checking the release note you mention about the compatibility. Router Firmware version met. Also try workaround list, did not seem to have any issue related to mine. 

I also tried IE compatibility view, still same.

Also try Java, Windows, chrome update.

Anything I could try?

Current Firmware: System Bootstrap, Version 15.8(3r)M0b, RELEASE SOFTWARE (fc1)
Copyright (c) 2018 by cisco Systems, Inc.
Compiled Mon 03-Sep-2018 9:01:14.57

[T0mTheCat]

Hi All,

I also tried installing Cisco Configuration Professional Express 3.5.2

The result are still same.

Anyone? =(

[MaxKazoula02697 · Accepted solution]

Hi

I have the same problem with my C927-4PLTEGB router

unfortunetly the 3.5.3 is NO longer supported, i contact an Tac Enginer and he said me there is no support anymore.

i don't know why they don't write this in CLEAR before i order this router

[T0mTheCat]

Thanks @MaxKazoula02697 for the info! hope this reaches someone before trying to purchase 900 ISR series router.