alert Unable to get SFP data. Reason: No such device"

[Muradazz]

Hello everyone, and have a nice day 

i can see an error on my monitoring system for my ASR9006 router like this

"Facility: PLATFORM-ENVMON; Severity: warning; Message Name: OP_SFP_WARN; Message Text: Port 0/07: Unable to get SFP data. Reason: No such device ".

I did not find any logs on the router related to this alert  and I don't know if this alert  is critical or not. 

 thanks for any help. 

[Georg Pauwen]

Hello,

there is a bug that could be related. When you do a 'show inventory' on the ASR9006, do you get the 'Unable to get SFP data' output for Port 0/07 as well ?

[Mark Elsen]

 - You may also try : #sh controllers interface phy

 M.

[Joseph W. Doherty]

BTW, do you know low-end SFPs (e.g. SX, LX) generally cannot provide transceiver stats?  What kind of SFP is in that port?

[mahesh-velakaturi]

Hi ,

i see same issue on  ASR 9006
is there any fix for this issue 

envmon_lc[172]: %PLATFORM-ENVMON-4-OP_SFP_WARN : Port 0/07: Unable to get SFP data. Reason: Input/output error
please advise 

[Mark Elsen]

   @mahesh-velakaturi wrote : is there any fix for this issue 
envmon_lc[172]: %PLATFORM-ENVMON-4-OP_SFP_WARN : Port 0/07: Unable to get SFP data. Reason: Input/output error
please advise 

                        - FYI : https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuq77768

 M.

[mahesh-velakaturi]

i found the Workaround: For the missing interface that are up and operational, and missing in the show inventory, restart the process inv_agent or OIR the LC to recovered.

does restart the process inv_agent will impact services  ?