ASR 920 boot fail

[Cisco52383]

I have an ASR920 that can't load from USB0. The output shows...

rommon 6 > boot usb0:asr920-universalk9_npe.16.11.01a.SPA.bin
Located asr920-universalk9_npe.16.11.01a.SPA.bin, start cluster is 173301

#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.
Image loaded
Boot image size = 452839699 (0x1afdc913) bytes

get_mac_addr: Couldn't find a valid macaddr
ROM:RSA Self Test hash Mismatch in long long word No. 0
ROM:Sha512 Self Test
Unknown image structure
boot: error executing "boot usb0:asr920-universalk9_npe.16.11.01a.SPA.bin"

I also can't load the image from bootflash: so I am not sure what the issue is. Can anyone give me some insight into the issue?

[balaji.bandi]

how was this broken , is the upgrade ?

get_mac_addr: Couldn't find a valid macaddr
ROM:RSA Self Test hash Mismatch in long long word No. 0
ROM:Sha512 Self Test
Unknown image structure
boot: error executing "boot usb0:asr920-universalk9_npe.16.11.01a.SPA.bin"

Try different USB with downloading new Iamge, make sure USB 4GB or 8GB, which Router can read and failing some reason some wher e?

also look at field notice may applicable :

https://www.cisco.com/c/en/us/support/docs/field-notices/703/fn70391.html

still issue contact TAC.

[Cisco52383]

I tried a different usb and image, but I get the same response.

rommon 2 > boot usb0:asr920-universalk9_npe.16.09.07.SPA.bin
Located asr920-universalk9_npe.16.09.07.SPA.bin, start cluster is 200941

#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.
Image loaded
Boot image size = 447088417 (0x1aa60721) bytes

get_mac_addr: Couldn't find a valid macaddr
ROM:RSA Self Test hash Mismatch in long long word No. 0
ROM:Sha512 Self Test
Unknown image structure
boot: error executing "boot usb0:asr920-universalk9_npe.16.09.07.SPA.bin"

[Leo Laohoo]

While in ROMMON, post the complete output to the following commands: 

1. set
2. dir flash:

[Cisco52383]

Here is the output you requested.

set
PS1=rommon ! >
QOS_PORTRANGE_RESOURCE=24
LIC_GPS=01
LICENSE_BOOT_LEVEL=advancedmetroipaccess,all:ASR-920-12SZ-A;
MCP_STARTUP_TRACEFLAGS=00000000:00000000
EULA_ACCEPTED=TRUE
RET_2_RTS=
DR_10G_PORT_MAP=0xA00
LIC_10G_PORT_MAP=2560
BOOT=bootflash:asr920-universalk9_npe.17.03.04.SPA.bin,12;
BSI=0
RANDOM_NUM=711482423
RET_2_RCALTS=1631186475
?=1

dir bootflash:
File System: EXT2/EXT3

11 16384 drwx------ lost+found
56337 4096 drwxrwxrwx .prst_sync
16097 4096 drwxr-xr-x license_evlog
8049 4096 drwxr-xr-x dualrate_config
104625 4096 drwxrwxrwx .installer
120721 4096 drwxr-xr-x core
64385 4096 drwxr-xr-x onep
128769 32768 drwxrwxrwx tracelogs
13 1181 -rw-rw-r-- CAT2342U1TD_3_1576639606.lic
14 1184 -rw-rw-r-- CAT2342U1TD_3_1576639647.lic
88529 4096 drwxr-xr-x .rollback_timer
144865 4096 drwxr-xr-x .dbpersist
12 490923325 -rw-rw-r-- asr920-universalk9_npe.17.03.04.SPA.bin

[balaji.bandi]

how about you booting from boot flash :

rommon  >  boot bootflash:asr920-universalk9_npe.17.03.04.SPA.bin

or

rommon  >  boot flash: asr920-universalk9_npe.17.03.04.SPA.bin

[Cisco52383]

Here is the result from booting from bootflash

rommon 5 > boot bootflash:asr920-universalk9_npe.17.03.04.SPA.bin
Located asr920-universalk9_npe.17.03.04.SPA.bin
Image size 490923325 inode num 12, bks cnt 119855 blk size 8*512
#########################################################################################################

<snipped for brevity>

###############################################################################
Boot image size = 490923325 (0x1d42e53d) bytes

get_mac_addr: Couldn't find a valid macaddr
ROM:RSA Self Test hash Mismatch in long long word No. 0
ROM:Sha512 Self Test
Unknown image structure
boot: error executing "boot bootflash:asr920-universalk9_npe.17.03.04.SPA.bin"
rommon 6 >

[balaji.bandi]

Looks strange here. This could be bug, we are not sure at this stage.

Lets start again, get Fresh Copy from Cisco software download  asr920-universalk9_npe.16.12.05.SPA.bin

copy to USB Drive

Turn off the Router

connect the USB

connect the console cable (capute all the boot Logs from start up)

turn on the Router ( use break key to break in to ROMMON)

rommon > dir usb1:  or dir usb0: - check the image you can able to see.

> boot usb1:asr920-universalk9_npe.16.12.05.SPA.bin

post the outcome.

[Cisco52383]

Here is the output when booting from USB0:  I should note that I couldn't find the specific file you requested on the website, but I have a copy on my network so that is what I used.

rommon 2 > boot usb0:asr920-universalk9_npe.16.12.05.SPA.bin
Located asr920-universalk9_npe.16.12.05.SPA.bin, start cluster is 258194

#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#..#.#.#.#.#.#.#.#.#.#.#.#.#.#.#

<Snipped>

.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.#.
Image loaded
Boot image size = 467250627 (0x1bd9adc3) bytes

get_mac_addr: Couldn't find a valid macaddr
ROM:RSA Self Test hash Mismatch in long long word No. 0
ROM:Sha512 Self Test
Unknown image structure
boot: error executing "boot usb0:asr920-universalk9_npe.16.12.05.SPA.bin"
rommon 3 >

[Cisco52383]

I suspect you will ask for the output of the boot up process. So I have anticipated that request and I have the entire process documented in the text file provided. Thank you for all your support so far.

[balaji.bandi]

Looks for me, time for TAC case to assists here. Do you have support?

[Cisco52383]

Not for this piece of equipment.

[balaji.bandi]

how did you come into this problem you planning to upgrade or it crashed you trying to resolve.

how about formating flash? (another thought ? ), since you do not have many options, so need to check how can you resolve them.

[Cisco52383]

This issue came up when I installed the version 17.3.4 and every reload it would load the older IOS. I even set the command "boot system bootflash:asr920-universalk9_npe.17.03.04.SPA.bin" and the system would continue to load the other IOS that was in bootflash. My solution was to delete the other IOS in bootflash and that is when my problems started.

I will look around for a procedure for formatting flash, but what do I need to be aware of if I do so? Can I give the ASR920 an IP address and set up TFTP to put the original IOS back into bootflash?

[Leo Laohoo]

---

@Cisco52383 wrote:

ROM:RSA Self Test hash Mismatch in long long word No. 0
ROM:Sha512 Self Test
Unknown image structure

---

This look like CSCto91590.