ASR 920 boot fail

[Cisco52383]

I have an ASR920 that can't load from USB0. The output shows...

rommon 6 > boot usb0:asr920-universalk9_npe.16.11.01a.SPA.bin
Located asr920-universalk9_npe.16.11.01a.SPA.bin, start cluster is 173301

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Image loaded
Boot image size = 452839699 (0x1afdc913) bytes

get_mac_addr: Couldn't find a valid macaddr
ROM:RSA Self Test hash Mismatch in long long word No. 0
ROM:Sha512 Self Test
Unknown image structure
boot: error executing "boot usb0:asr920-universalk9_npe.16.11.01a.SPA.bin"

I also can't load the image from bootflash: so I am not sure what the issue is. Can anyone give me some insight into the issue?

[Cisco52383]

I see what you are referring to, the workaround has me puzzled.

Workaround:
Copy all the necessary sub packages onto fixed storage (harddisk or bootflash) and boot using .conf file.

Where do I get the "necessary sub packages" from?

[Leo Laohoo]

If you have any 920 around that is working.

[Cisco52383]

I found a ASR920 that is working, but it is not clear to me what files (packages) to grab from the bootflash. What am I supposed to copy from the working ASR920?

[Leo Laohoo]

Everything with a PKG file extension and the packages.conf file.

[Leo Laohoo]

boot flash:asr920-universalk9_npe.17.03.04.SPA.bin

Agree with @balaji.bandi and boot that first. 

If that boots up properly then we go to the next step to determine why 16.9.7 is being rejected.  

[Cisco52383]

Here is what happens when I type out your command. I responded to balaji.bandi with another error regarding loading from bootflash.

rommon 4 > boot flash:asr920-universalk9_npe.17.03.04.SPA.bin
boot: unsupported boot device "flash"

[mgrabovs]

Hello,

Giving the fact that you have an ASR-920-12SZ-A router I went to Cisco Software Download page and searched for the IOS-XE 17.3.4 image with Non Payload Encryption:

https://software.cisco.com/download/home/286321659/type/282046477/release/Amsterdam-17.3.4

The name of the image you're trying to load doesn't match the supposed image you're supposed to run. The correct image name is:

asr920igp-universalk9_npe.17.03.04.SPA.bin

And you're trying to load:

asr920-universalk9_npe.17.03.04.SPA.bin

Is it possible for you to download the image from the link above and give it a try and boot with it?

Thanks.

Marin Grabovschi

[Cisco52383]

The link for the Image says I need an entitlement in order to initiate the download.

[balaji.bandi]

You need to contact cisco partner to help you, get download. i do get some time, so i contact Local Cisco partner help this to download for you.

[Ramesh Nirmala Krishnan]

faced the same issue, tried to boot from different  ios from USB as suggested by cisco. (16.6.4 MD & 3.18.9SP MD)

But failed to boot, This means that the bootflash of the device is corrupted and cannot be recovered. CISCO TAC suggested to go for RMA.

[derebake]

This is the wrong Software version for this platform. ASR-920-12SZ-A will have an igp in the software version name. Such as asr920igp-universalk9.17.09.02a.SPA.bin or asr920igp-universalk9_npe.16.11.01c.SPA.bin.