Cisco 1841 router + HWIC interface card

[Gary Lefebvre]

       Hello,

i have a 1841 cisco router and i recently purchased a 1 port HWIC wan interface card. My problem is that I cannot see the interface in my config file. Is there something i am missing?

Sincerely,

Gary           

[Giuseppe Larosa]

Hello Gary,

to check if new hardware is seen correctly you can use

show version

show hardware

show inventory ( if supported)

a new module never used does not appear in configuration file until you start to configure it

What HWIC module is and what IOS version are you running?

posting a show version would be a good idea to get better help

Hope to help

Giuseppe

[Gary Lefebvre]

Cisco 1-Port Fast Ethernet High-Speed WAN Interface Card - 1 x 10/100Base-TX LAN - HWIC

I will lookup the IOS version later today. I am away from my system.

[Gary Lefebvre]

CISCO IOS SOFTWARE, 1841 Software (C1841-IPBASE-M), Version 12.4(1c), RELEASE S)

ROM: System Bootstrap, Version 12.4(13r)T, RELEASE SOFTWARE (fc1)

Cisco 1841 (revision 7.0) with 114688K/16384K bytes of memory

[mavespig]

Hi Gary,

HWIC-1FE on 1841 requires 12.4(20)T, as reported by this document:

http://www.cisco.com/en/US/prod/collateral/routers/ps5854/product_data_sheet0900aecd80581fe6_ps5855_Products_Data_Sheet.html

Cheers

Marco

[paolo bevilacqua]

Update IOS.

[Gary Lefebvre]

I am away from my system at the moment. Updating the IOS is possible if I can download from Cisco, But they keep telling me that I need to have a valid service request and that takes me down a road of problems. I bought the router through a retail outlet, Newegg.com.

[paolo bevilacqua]

That is correct. You can still acquire a support contract, for example

http://www.ithsc.com/ciscohardwaremaintenance/

[Gary Lefebvre]

I signed up at this site for a support contract to receive the updated IOS from Cisco. I have been waiting for close to 2 weeks for Cisco to honor this contract. Still nothing. What else can I do at this point?