12-04-2012 12:41 AM - edited 03-04-2019 06:18 PM
Hi,
We have installed a VWIC3-2MFT card on a Cisco 3945 voice gateway but the router doesnt detect the card. out put is as below;
What could be the issue?
Router Version
============
System image file is "flash0:c3900-universalk9-mz.SPA.150-1.M.bin"
Cisco CISCO3945-CHASSIS (revision 1.0) with C3900-SPE150/K9 with 980992K/67584K bytes of memory.
Processor board ID FCZ135070YF
2 FastEthernet interfaces
3 Gigabit Ethernet interfaces
DRAM configuration is 72 bits wide with parity enabled.
255K bytes of non-volatile configuration memory.
254464K bytes of ATA System CompactFlash 0 (Read/Write)
-------------------------------------------------
Device# PID SN
-------------------------------------------------
*0 C3900-SPE150/K9 FOCxxxxxxJJ
Technology Package License Information for Module:'c3900'
----------------------------------------------------------------
Technology Technology-package Technology-package
Current Type Next reboot
-----------------------------------------------------------------
ipbase ipbasek9 Permanent ipbasek9
security None None None
uc uck9 Permanent uck9
data None None None
"show diag" output
===============
WIC Slot 1:
Unknown WAN daughter card
WIC module not supported/disabled in this slot
Hardware Revision : 1.0
Top Assy. Part Number : 800-34658-01
Part Number : 73-13420-01
Board Revision : B0
Deviation Number : 0
Fab Version : 05
PCB Serial Number : FOC16323KSC
Version Identifier : V01
Product (FRU) Number : VWIC3-2MFT-T1/E1
Solved! Go to Solution.
12-04-2012 01:46 AM
VWIC3-2MFT-T1/E1 requires minimum IOS version 15.0(1)M3,
http://www.cisco.com/en/US/prod/collateral/routers/ps5855/data_sheet_c36-609138.html
Raju
12-04-2012 01:48 AM
Hi
Okay You've got PVDM. Now you need to check IOS.
Here you go : http://www.cisco.com/en/US/prod/collateral/routers/ps5855/data_sheet_c36-609138.html
HTH,
Toshi
12-04-2012 02:09 PM
Have you inserted the card with router turned off ?
You also need to update IOS.
12-04-2012 01:24 AM
Hi,
Please post "show inventory".
Rgds,
Toshi
12-04-2012 01:37 AM
------------------ show inventory ------------------
NAME: "CISCO3945-CHASSIS", DESCR: "CISCO3945-CHASSIS"
PID: CISCO3945-CHASSIS , VID: V01 , SN:
NAME: "Cisco Services Performance Engine 150 for Cisco 3900 ISR on Slot 0", DESCR: "Cisco Services Performance Engine 150 for Cisco 3900 ISR"
PID: C3900-SPE150/K9 , VID: V01 , SN:
NAME: "Two-Port Fast Ethernet High Speed WAN Interface Card on Slot 0 SubSlot 0", DESCR: "Two-Port Fast Ethernet High Speed WAN Interface Card"
PID: HWIC-2FE , VID: V01 , SN:
NAME: "PVDM3 DSP DIMM with 64 Channels on Slot 0 SubSlot 4", DESCR: "PVDM3 DSP DIMM with 64 Channels"
PID: PVDM3-64 , VID: V01 , SN:
NAME: "C3900 AC Power Supply 2", DESCR: "C3900 AC Power Supply 2"
PID: PWR-3900-AC , VID: V03 , SN:
12-04-2012 01:46 AM
VWIC3-2MFT-T1/E1 requires minimum IOS version 15.0(1)M3,
http://www.cisco.com/en/US/prod/collateral/routers/ps5855/data_sheet_c36-609138.html
Raju
12-04-2012 01:48 AM
Hi
Okay You've got PVDM. Now you need to check IOS.
Here you go : http://www.cisco.com/en/US/prod/collateral/routers/ps5855/data_sheet_c36-609138.html
HTH,
Toshi
12-04-2012 03:55 AM
I will schedule an upgrade and see if it helps. Thank you.
12-04-2012 02:09 PM
Have you inserted the card with router turned off ?
You also need to update IOS.
12-08-2012 02:39 AM
Upgrade of IOS resolved the issue.
Sent from Cisco Technical Support Android App
12-08-2012 03:23 AM
Very good.Thank you for the nice rating and good luck!
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