Cisco 4K PVDM4 stuck in booting

[johnlloyd_13]

hi,

we have a 4K SIP router and got some issue with outbound calls.

saw these logs and PVDM4 stucked in 'booting'

the PVDM4 still shows in the 'show inventory'

my questions are:

1.can this be resolved by a reboot?

2.or do i need to reseat the PVDM4 module?

3.is the module for TAC RMA?

NAME: "PVDM subslot 0/4", DESCR: "PVDM4-128 Voice DSP Module"
PID: PVDM4-128 , VID: V02 , SN: FOCxx

Jan 27 23:36:23.739 UTC: %SPA_OIR-6-OFFLINECARD: SPA (PVDM4-128) offline in subslot 0/4
Jan 27 23:43:33.766 UTC: %FARM_DSPRM-6-CARDREMOVEINFO: dspfarm card slot 4 is removed.
Jan 27 23:43:33.769 UTC: %SPA_OIR-6-OFFLINECARD: SPA (PVDM4-128) offline in subslot 0/4
Jan 27 23:50:43.795 UTC: %FARM_DSPRM-6-CARDREMOVEINFO: dspfarm card slot 4 is removed.
Jan 27 23:50:43.798 UTC: %SPA_OIR-6-OFFLINECARD: SPA (PVDM4-128) offline in subslot 0/4
Jan 27 23:57:53.820 UTC: %FARM_DSPRM-6-CARDREMOVEINFO: dspfarm card slot 4 is removed.
Jan 27 23:57:53.823 UTC: %SPA_OIR-6-OFFLINECARD: SPA (PVDM4-128) offline in subslot 0/4

Jan 28 00:40:53.997 UTC: %FARM_DSPRM-6-CARDREMOVEINFO: dspfarm card slot 4 is removed.
Jan 28 00:40:54.000 UTC: %SPA_OIR-6-OFFLINECARD: SPA (PVDM4-128) offline in subslot 0/4
Jan 28 00:48:04.022 UTC: %FARM_DSPRM-6-CARDREMOVEINFO: dspfarm card slot 4 is removed.
Jan 28 00:48:04.025 UTC: %SPA_OIR-6-OFFLINECARD: SPA (PVDM4-128) offline in subslot 0/4
Jan 28 00:55:14.052 UTC: %FARM_DSPRM-6-CARDREMOVEINFO: dspfarm card slot 4 is removed.
Jan 28 00:55:14.055 UTC: %SPA_OIR-6-OFFLINECARD: SPA (PVDM4-128) offline in subslot 0/4
Jan 28 01:02:24.084 UTC: %FARM_DSPRM-6-CARDREMOVEINFO: dspfarm card slot 4 is removed.
Jan 28 01:02:24.087 UTC: %SPA_OIR-6-OFFLINECARD: SPA (PVDM4-128) offline in subslot 0/4

#show hw-module subslo 0/4 oir
Module Model Operational Status
----------------------- -------------------- ------------------------
subslot 0/4 PVDM4-128 booting

#sh platform
Chassis type: ISR4xx/K9

Slot Type State Insert time (ago)
--------- ------------------- --------------------- -----------------
0 ISR4431/K9 ok 43w2d
0/0 ISR4431-X-4x1GE ok 43w2d
0/4 PVDM4-128 booting 00:00:42
R0 ISR4431/K9 ok, active 43w2d
F0 ISR4431/K9 ok, active 43w2d
P0 PWR-4430-AC ok 43w2d
P1 PWR-4430-AC ok 43w2d
P2 ACS-4430-FANASSY ok 43w2d

Slot CPLD Version Firmware Version
--------- ------------------- ---------------------------------------
0 16092742 16.12(2r)
R0 16092742 16.12(2r)
F0 16092742 16.12(2r)

[balaji.bandi]

what version code running ?

when you insert the card, can you post complete logs (do you see any other error other than posted one above ?)

Also other option - if you get maintenance window - Turn Off whole Router and re-insert the module and check.

https://www.cisco.com/c/en/us/td/docs/routers/access/interfaces/NIM/hardware/installation/guide/InstPVDM4-book.html

[johnlloyd_13]

hi balaji,

it's running on 16.12.x

the PDVM4 is not a NIM card but it's mounted on the motherboard, so i'll need a downtime for this.

[balaji.bandi]

Sure you need to have download and reseat and test it.

[liviu.gheorghe]

Maybe it's a good ideea if you have another spare PVDM4 and when you open the router and re-seat the PVDM4 see if this solves the problem. If not change it with the spare one.

If you don't have a spare PVDM4 and still have support on the router, you should open a TAC case.