I met an interesting issue: there is a Cisco 7200 NPE-G2 with 12.4(24)T7, this router terminates some broadband users, we applied shaping on the virtual-template and we surprised: shaping was not working. We upgraded (downgraded?) to 12.2(33)SRE6 and the shaping was working properly, so I think it is not a config issue.
This router has a SA-VAM2+, but SRE does not support this module.
First question: is it normal, that shaping is not working on virtual-template at 12.4(24)T7?
Second question: is any release which supports shaping on virtual-template and sa-vam2+?
Not sure about shaping but it does support VAM2+.
Take a look on feature navigator-
I looked after per user qos on feature navigator, theoretically it is supported on 12.4T. But the theory is different from practice...