02-22-2021 07:02 PM
Hello Community,
we have 2 cisco 9500-32QC and have stackwise-vitual. all of them have smart account license scheme. In the next output you can see that Switch-acitve licenses are in AUTHORIZED mode and Switch-stanby licenses are in EVALUATION mode:
Switch-active:
sCore#sh license sum
Smart Licensing is ENABLED
Registration:
Status: REGISTERED
Smart Account: TIEN PHAT TECHNOLOGY JOINT STOCK COMPANY
Virtual Account: DEFAULT
Export-Controlled Functionality: ALLOWED
Last Renewal Attempt: SUCCEEDED
Next Renewal Attempt: Apr 08 16:52:23 2021 VIE
License Authorization:
Status: AUTHORIZED
Last Communication Attempt: SUCCEEDED
Next Communication Attempt: Mar 01 11:48:03 2021 VIE
License Usage:
License Entitlement tag Count Status
-----------------------------------------------------------------------------
C9500 32QC DNA Advan... (C9500-DNA-32QC-A) 1 AUTHORIZED
C9500 32QC NW Advantage (C9500-32QC-A) 1 AUTHORIZED
Switch-standby:
sCore-stby#sh license sum
Smart Licensing is ENABLED
Registration:
Status: UNREGISTERED
Export-Controlled Functionality: NOT ALLOWED
License Authorization:
Status: EVAL MODE
Evaluation Period Remaining: 89 days, 23 hours, 10 minutes, 1 seconds
License Usage:
License Entitlement tag Count Status
-----------------------------------------------------------------------------
(C9500-DNA-32QC-A) 1 EVAL MODE
(C9500-32QC-A) 1 EVAL MODE
sCoreTPC-stby#sh lic all
Smart Licensing Status
======================
Smart Licensing is ENABLED
Registration:
Status: UNREGISTERED
Export-Controlled Functionality: NOT ALLOWED
License Authorization:
Status: EVAL MODE
Evaluation Period Remaining: 89 days, 23 hours, 10 minutes, 1 seconds
Export Authorization Key:
Features Authorized:
<none>
Utility:
Status: DISABLED
Data Privacy:
Sending Hostname: yes
Callhome hostname privacy: DISABLED
Smart Licensing hostname privacy: DISABLED
Version privacy: DISABLED
Transport:
Type: Callhome
License Usage
==============
(C9500-DNA-32QC-A):
Description:
Count: 1
Version: 1.0
Status: EVAL MODE
Export status: NOT RESTRICTED
(C9500-32QC-A):
Description:
Count: 1
Version: 1.0
Status: EVAL MODE
Export status: NOT RESTRICTED
Product Information
===================
UDI: PID:C9500-32QC,SN:CAT2326L1MG
Agent Version
=============
Smart Agent for Licensing: 4.5.12_rel/95
Component Versions: SA:(1_3_dev)1.0.15, SI:(dev22)1.2.1, CH:(rel5)1.0.3, PK:(dev18)1.0.3
Reservation Info
================
License reservation: DISABLED
Please kindly help us to investigate this issue.
Thanks!
02-22-2021 07:40 PM
is the device still reachable to cisco smart license server ?
here is troubleshoot guide :
02-22-2021 08:05 PM
Dear BB,
Thanks for your recommendation.
Currently, When I access the device via the console port, the result is as above and Virtual accounts on CSSM have correct and sufficient number of device license permissions.
02-22-2021 08:24 PM
is this satellite License server on-prem ? or connecting to Cisco smart License Server.
is this device able to communicated to cisco License server ? yes or no ? please check.
you may have license, but device need to contact License server and validate.
02-22-2021 08:41 PM
Both switches are running redundancy with stackwise-virtual configuration so both switches share the same management ip and I also use this management ip to connect to the cisco license server.
+ switch-active: then get enough license
Switch-stanby: Can not get the license and there is a warning UNREGISTERED
So I am wondering if I should use comnand (license smart register idtoken <TOKEN> force) on the switch-standby device.
02-23-2021 03:08 AM
Hello @LINK1 ,
what about asking for a maintenance window and trying to make the standby active ( switchover ) to see if in this way it is able to register?
Hope to help
Giuseppe
02-23-2021 06:46 PM
Dear Giuseppe,
Thanks for your recommandation, It's worth a try. I have deregister and re-register licenses smart but ineffective.
Can you help me with the switch-over command to not affect the service during execution?
02-23-2021 03:33 AM
we run many SVL Cat 9500 - never observed this issue, both share same management IP that is correct.
we run this code - 16.12.01c
here running SVL output :
License Usage
==============
C9500 48Y4C DNA Advantage (C9500-DNA-48Y4C-A):
Description: C9500 48Y4C DNA Advantage
Count: 2
Version: 1.0
Status: AUTHORIZED
Export status: NOT RESTRICTED
C9500 Network Advantage (C9500 Network Advantage):
Description: C9500 Network Advantage
Count: 2
Version: 1.0
Status: AUTHORIZED
Export status: NOT RESTRICTED
02-23-2021 06:34 PM
Dear BB,
I am using the version 16.09.03
in the next output. you can see SVL and License Usage:
License Usage
==============
C9500 32QC DNA Advantage (C9500-DNA-32QC-A):
Description: C9500 32QC DNA Advantage
Count: 1
Version: 1.0
Status: AUTHORIZED
Export status: NOT RESTRICTED
C9500 32QC NW Advantage (C9500-32QC-A):
Description: C9500 32QC NW Advantage
Count: 1
Version: 1.0
Status: AUTHORIZED
Export status: NOT RESTRICTED
Stackwise Virtual Configuration:
--------------------------------
Stackwise Virtual : Enabled
Domain Number : 2
Switch Stackwise Virtual Link Ports
------ ---------------------- ------
1 1 HundredGigE1/0/45
HundredGigE1/0/46
HundredGigE1/0/47
2 1 HundredGigE2/0/45
HundredGigE2/0/46
HundredGigE2/0/47
can you help me in any way?
02-25-2021 02:11 AM
I may be missed some information, what kind of issue you see here ? in terms of SVL ?
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