07-06-2023 03:28 PM - edited 07-06-2023 03:37 PM
hello , i upgrade our Cisco ASR1006 to 16.3 ,
after upgrading system and hw-model,
the system can't see any interfaces,
the card line(ASR1000-6TGE) is set on slot 2
Router#show platform
Chassis type: ASR1006
Slot Type State Insert time (ago)
--------- ------------------- --------------------- -----------------
2 unknown 00:21:33
R0 ASR1000-RP2 ok, active 00:21:33
F1 ASR1000-ESP40 ok, active 00:21:33
P0 ASR1006-PWR-AC ok 00:20:38
P1 ASR1006-PWR-AC ps, fail 00:20:37
Slot CPLD Version Firmware Version
--------- ------------------- ---------------------------------------
2 N/A N/A
R0 14111801 16.9(5r)
F1 1003190E 15.2(1r)S
Router#sh inventory
NAME: "Chassis", DESCR: "Cisco ASR1006 Chassis"
PID: ASR1006 , VID: V02 , SN: FOX1437H1FG
NAME: "module 2", DESCR: "Cisco ASR1000 Unknown SPA Interface Processor"
PID: ASR1000-SIP-UNKNOWN, VID: , SN:
NAME: "module R0", DESCR: "Cisco ASR1000 Route Processor 2"
PID: ASR1000-RP2 , VID: V05 , SN: JAE192304EH
NAME: "module F1", DESCR: "Cisco ASR1000 Embedded Services Processor, 40Gbps"
PID: ASR1000-ESP40 , VID: V03 , SN: JAE194006YD
NAME: "Power Supply Module 0", DESCR: "Cisco ASR1006 AC Power Supply"
PID: ASR1006-PWR-AC , VID: V02 , SN: ART1438Q00A
NAME: "Power Supply Module 1", DESCR: "Cisco ASR1006 AC Power Supply"
PID: ASR1006-PWR-AC , VID: V02 , SN: ART1432Q013
Router#sh version
Cisco IOS XE Software, Version 16.09.05
Cisco IOS Software [Fuji], ASR1000 Software (X86_64_LINUX_IOSD-UNIVERSALK9_NOLI-M), Version 16.9.5, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2020 by Cisco Systems, Inc.
Compiled Thu 30-Jan-20 18:53 by mcpre
Cisco IOS-XE software, Copyright (c) 2005-2020 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0. For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.
ROM: IOS-XE ROMMON
Router uptime is 21 minutes
Uptime for this control processor is 23 minutes
System returned to ROM by Reload Command
System image file is "bootflash:/asr1000rpx86-universalk9_noli.16.09.05.SPA.bin"
Last reload reason: Reload Command
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
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If you require further assistance please contact us by sending email to
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License Type: EvalRightToUse
License Level: adventerprise
Next reload license Level: adventerprise
Smart Licensing Status: Smart Licensing is DISABLED
cisco ASR1006 (RP2) processor (revision RP2) with 4187925K/6147K bytes of memory.
Processor board ID FOX1437H1FG
32768K bytes of non-volatile configuration memory.
8388608K bytes of physical memory.
1873919K bytes of eUSB flash at bootflash:.
78085207K bytes of SATA hard disk at harddisk:.
0K bytes of WebUI ODM Files at webui:.
Configuration register is 0x2102
07-21-2023 05:37 PM
hi,
can you try inserting the ASR1000-6TGE in a spare slot or in a known working slot?
what was the previous IOS-XE version before the upgrade?
can you roll back to the previous working version to see if the module works again?
no need to "downgrade" ROMMON. just stick with the current firmware.
07-21-2023 06:14 PM
Hello , i already rollback to old ios xe version,
same issue, look like the cardline loss his firewall
and the router can’t access to cardline to know his status
Like being lost in space-time.
the router see the cardline as unknown
I think i need the only cisco team(programmer)
the can know how to access by binary program language.
07-23-2023 03:34 AM
hi,
did you try to insert ASR1000-6TGE module in other free slot?
you also mentioned you've tried inserting to other ASR1006 but showed 'unknown'.
i suspect it's faulty and that's a risk to consider whenever a code upgrade is performed.
just raise a cisco TAC/RMA if your ASR1006 is covered with smartnet.
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