Cisco ISR 4321 Unrecoverable Error

zacharzsolt · ‎09-11-2024

Hi.

I have one Cisco ISR 4321.

This is a brand new router and I am the first owner.
I have encountered the following fault since the first start up:
It keeps restarting at random intervals. Sometimes after 10 minutes but sometimes it lasts for 2 hours.
The room it's in is 23 degrees Celsius, I don't think it overheats.
Every time it restarts it says : Last reset cause: Unrecoverable Error

What could be the problem ?

Enes Simnica · ‎09-11-2024

Ur Cisco ISR 4321 restarting with the error "Last reset cause: Unrecoverable Error" could be due to a hardware or software issue. I would check the power and connections. Also try and update IOS. Then use #show log. And a very important step it is to monitor temperature with command: sh envir all.

-Enes

more Cisco?!
more Gym?!

zacharzsolt · ‎09-12-2024

I checked the sh envir all command and all values were normal. The cpu was 40 degrees Celsius.

As I am an individual and have no company or organisation associated with me, I cannot download another image file.
Is there any way to download a new image file from the official site as a private person ?

zacharzsolt · ‎09-12-2024

ISR4321#show log
Syslog logging: enabled (0 messages dropped, 9 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering disabled)

No Active Message Discriminator.

No Inactive Message Discriminator.

Console logging: level debugging, 84 messages logged, xml disabled,
filtering disabled
Monitor logging: level debugging, 0 messages logged, xml disabled,
filtering disabled
Buffer logging: level debugging, 91 messages logged, xml disabled,
filtering disabled
Exception Logging: size (4096 bytes)
Count and timestamp logging messages: disabled
Persistent logging: disabled

No active filter modules.

Trap logging: level informational, 87 message lines logged
Logging Source-Interface: VRF Name:

Log Buffer (4096 bytes):
CARD: Card (cc) online in slot 0
*Sep 12 18:56:26.408: %IOSXE_OIR-6-INSSPA: SPA inserted in subslot 0/0
*Sep 12 18:56:26.423: %IOSXE_OIR-6-INSSPA: SPA inserted in subslot 0/1
*Sep 12 18:56:26.425: %IOSXE_OIR-6-INSSPA: SPA inserted in subslot 0/2
*Sep 12 18:56:27.517: %LINK-5-CHANGED: Interface GigabitEthernet0, changed state to administratively down
*Sep 12 18:56:28.375: %SYS-5-RESTART: System restarted --
Cisco IOS Software [Everest], ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 16.5.1b, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2017 by Cisco Systems, Inc.
Compiled Tue 11-Apr-17 16:39 by mcpre
*Sep 12 18:56:28.499: %SSH-5-ENABLED: SSH 1.99 has been enabled
*Sep 12 18:56:28.635: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is OFF
*Sep 12 18:56:28.635: %CRYPTO-6-GDOI_ON_OFF: GDOI is OFF
*Sep 12 18:56:29.483: %LINEPROTO-5-UPDOWN: Line protocol on Interface VoipNull0, changed state to up
*Sep 12 18:56:29.865: %LINK-3-UPDOWN: Interface Basic Rate Interface 0/1/0, changed state to up
*Sep 12 18:56:29.865: %LINK-3-UPDOWN: Interface Basic Rate Interface 0/1/0, changed state to up
*Sep 12 18:56:29.866: %LINK-3-UPDOWN: Interface Basic Rate Interface 0/1/1, changed state to up
*Sep 12 18:56:29.866: %LINK-3-UPDOWN: Interface Basic Rate Interface 0/1/1, changed state to up
*Sep 12 18:56:30.030: %LINK-3-UPDOWN: Interface BRI0/1/0:1, changed state to down
*Sep 12 18:56:30.031: %LINK-3-UPDOWN: Interface BRI0/1/0:2, changed state to down
*Sep 12 18:56:30.042: %LINK-3-UPDOWN: Interface BRI0/1/1:1, changed state to down
*Sep 12 18:56:30.042: %LINK-3-UPDOWN: Interface BRI0/1/1:2, changed state to down
*Sep 12 18:56:30.101: %LINK-3-UPDOWN: Interface BRI0/1/0:0, changed state to down
*Sep 12 18:56:30.101: %LINK-3-UPDOWN: Interface BRI0/1/1:0, changed state to down
*Sep 12 18:56:30.134: %SYS-6-BOOTTIME: Time taken to reboot after reload = 1039 seconds
*Sep 12 18:56:31.030: %LINEPROTO-5-UPDOWN: Line protocol on Interface BRI0/1/0:1, changed state to down
*Sep 12 18:56:31.031: %LINEPROTO-5-UPDOWN: Line protocol on Interface BRI0/1/0:2, changed state to down
*Sep 12 18:56:31.042: %LINEPROTO-5-UPDOWN: Line protocol on Interface BRI0/1/1:1, changed state to down
*Sep 12 18:56:31.042: %LINEPROTO-5-UPDOWN: Line protocol on Interface BRI0/1/1:2, changed state to down
*Sep 12 18:56:32.042: %LINK-3-UPDOWN: Interface Service-Engine0/1/2, changed state to up
*Sep 12 18:56:32.995: %SPA_OIR-6-ONLINECARD: SPA (ISR4321-2x1GE) online in subslot 0/0
*Sep 12 18:56:40.047: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is OFF
*Sep 12 18:56:40.047: %CRYPTO-6-GDOI_ON_OFF: GDOI is OFF
*Sep 12 18:57:03.396: %SPA_OIR-6-ONLINECARD: SPA (NIM-2BRI-NT/TE) online in subslot 0/1
*Sep 12 18:57:03.438: %LINK-3-UPDOWN: Interface BRI0/1/0:0, changed state to up
*Sep 12 18:57:03.444: %LINK-3-UPDOWN: Interface BRI0/1/1:0, changed state to up
*Sep 12 18:57:03.605: %SPA_OIR-6-ONLINECARD: SPA (NIM-4FXSP) online in subslot 0/2
*Sep 12 18:57:03.606: %DSPRM-5-UP_DOWN: DSP 1 in subslot 0/1, changed state to up
*Sep 12 18:57:04.683: ***********************************************************
Detailed call stats collection has been turned on
Use "media disable-detailed-stats" under "voice service voip"to turn it off
***********************************************************

*Sep 12 18:57:05.591: %LINK-3-UPDOWN: Interface Service-Engine0/2/0, changed state to up
*Sep 12 18:57:06.591: %LINEPROTO-5-UPDOWN: Line protocol on Interface Service-Engine0/2/0, changed state to up
*Sep 12 18:57:07.660: %LINEPROTO-5-UPDOWN: Line protocol on Interface Service-Engine0/1/2, changed state to up
*Sep 12 18:57:14.442: %DSPRM-5-UP_DOWN: DSP 1 in subslot 0/2, changed state to up
*Sep 12 18:57:14.470: %LINK-3-UPDOWN: Interface Foreign Exchange Station 0/2/0, changed state to up
*Sep 12 18:57:15.563: %LINK-3-UPDOWN: Interface Foreign Exchange Station 0/2/1, changed state to up
*Sep 12 18:57:15.563: %LINK-3-UPDOWN: Interface Foreign Exchange Station 0/2/2, changed state to up
*Sep 12 18:57:15.564: %LINK-3-UPDOWN: Interface Foreign Exchange Station 0/2/3, changed state to up

Leo Laohoo · ‎09-12-2024

Console into the router and cold-reboot the router.

Post the entire boot-up process.

zacharzsolt · ‎09-22-2024

Initializing Hardware ...

Checking for PCIe device presence...done
System integrity status: 0x610
Rom image verified correctly

Current image running: Boot ROM0

Last reset cause: Unrecoverable Error
ISR4321/K9 platform with 4194304 Kbytes of main memory

........

Located isr4300-universalk9.16.05.01b.SPA.bin
###########################

Package header rev 1 structure detected
IsoSize = 527666644
Calculating SHA-1 hash...Validate package: SHA-1 hash:
calculated C20925D7:68500F22:8458D1FE:228D8561:45B1A66E
expected C20925D7:68500F22:8458D1FE:228D8561:45B1A66E

RSA Signed RELEASE Image Signature Verification Successful.
Image validated

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

Cisco IOS Software [Everest], ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 16.5.1b, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2017 by Cisco Systems, Inc.
Compiled Tue 11-Apr-17 16:39 by mcpre

Cisco IOS-XE software, Copyright (c) 2005-2017 by cisco Systems, Inc.
All rights reserved. Certain components of Cisco IOS-XE software are
licensed under the GNU General Public License ("GPL") Version 2.0. The
software code licensed under GPL Version 2.0 is free software that comes
with ABSOLUTELY NO WARRANTY. You can redistribute and/or modify such
GPL code under the terms of GPL Version 2.0. For more details, see the
documentation or "License Notice" file accompanying the IOS-XE software,
or the applicable URL provided on the flyer accompanying the IOS-XE
software.

This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

cisco ISR4321/K9 (1RU) processor with 1684579K/6147K bytes of memory.
Processor board ID FDO2228A21V
2 Gigabit Ethernet interfaces
2 ISDN Basic Rate interfaces
4 Voice FXS interfaces
32768K bytes of non-volatile configuration memory.
4194304K bytes of physical memory.
3125247K bytes of flash memory at bootflash:.
0K bytes of WebUI ODM Files at webui:.

%INIT: waited 0 seconds for NVRAM to be available

license boot level appxk9
^
% Invalid input detected at '^' marker.

license boot level uck9
^
% Invalid input detected at '^' marker.

license boot level securityk9
^
% Invalid input detected at '^' marker.

Press RETURN to get started!

*Sep 12 18:56:04.511: %SMART_LIC-6-AGENT_READY: Smart Agent for Licensing is initialized
*Sep 12 18:56:05.333: %LICENSE-6-EULA_ACCEPT_ALL: The Right to Use End User License Agreement is accepted
*Sep 12 18:56:05.508: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = esg Next reboot level = ipbasek9 and License = ipbasek9
*Sep 12 18:56:05.519: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = esg Next reboot level = appxk9 and License = appxk9
*Sep 12 18:56:05.527: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = esg Next reboot level = uck9 and License = uck9
*Sep 12 18:56:05.534: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = esg Next reboot level = securityk9 and License = securityk9
*Sep 12 18:56:05.963: %ISR_THROUGHPUT-6-LEVEL: Throughput level has been set to 100000 kbps
*Sep 12 18:56:13.490: %NBAR-6-CACHE_SYNC_INFO: Cache synchronization. Initialized.
*Sep 12 18:56:18.794: %SPANTREE-5-EXTENDED_SYSID: Extended SysId enabled for type vlan
*Sep 12 18:56:20.004: in NSH init

*Sep 12 18:56:20.046: %VOICE_HA-7-STATUS: CUBE HA-supported platform detected.
*Sep 12 18:56:21.064: %LINK-3-UPDOWN: Interface Lsmpi0, changed state to up
*Sep 12 18:56:21.084: %LINK-3-UPDOWN: Interface EOBC0, changed state to up
*Sep 12 18:56:21.086: %LINK-3-UPDOWN: Interface GigabitEthernet0, changed state to down
*Sep 12 18:56:21.112: %LINK-3-UPDOWN: Interface LIIN0, changed state to up
*Sep 12 18:56:21.606: %LINK-3-UPDOWN: Interface Basic Rate Interface 0/1/0, changed state to up
*Sep 12 18:56:21.606: %LINK-3-UPDOWN: Interface Basic Rate Interface 0/1/0, changed state to up
*Sep 12 18:56:21.607: %LINK-3-UPDOWN: Interface Basic Rate Interface 0/1/1, changed state to up
*Sep 12 18:56:21.607: %LINK-3-UPDOWN: Interface Basic Rate Interface 0/1/1, changed state to up
*Sep 12 18:56:22.139: %LINEPROTO-5-UPDOWN: Line protocol on Interface Lsmpi0, changed state to up
*Sep 12 18:56:22.139: %LINEPROTO-5-UPDOWN: Line protocol on Interface EOBC0, changed state to up
*Sep 12 18:56:22.139: %LINEPROTO-5-UPDOWN: Line protocol on Interface BRI0/1/0:0, changed state to down
*Sep 12 18:56:22.140: %LINEPROTO-5-UPDOWN: Line protocol on Interface BRI0/1/1:0, changed state to down
*Sep 12 18:56:22.140: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0, changed state to down
*Sep 12 18:56:22.140: %LINEPROTO-5-UPDOWN: Line protocol on Interface LIIN0, changed state to up
*Sep 12 18:56:23.581: %IOSXE_MGMTVRF-6-CREATE_SUCCESS_INFO: Management vrf Mgmt-intf created with ID 1, ipv4 table-id 0x1, ipv6 table-id 0x1E000001
*Sep 12 18:56:07.907: %CMLIB-6-THROUGHPUT_VALUE: SIP0: cmand: Throughput license found, throughput set to 100000 kbps
*Sep 12 18:56:26.073: %SYS-5-CONFIG_I: Configured from memory by console
*Sep 12 18:56:26.088: %IOSXE_OIR-6-REMSPA: SPA removed from subslot 0/0, interfaces disabled
*Sep 12 18:56:26.089: %IOSXE_OIR-6-REMSPA: SPA removed from subslot 0/1, interfaces disabled
*Sep 12 18:56:26.089: %IOSXE_OIR-6-REMSPA: SPA removed from subslot 0/2, interfaces disabled
*Sep 12 18:56:26.103: %SPA_OIR-6-OFFLINECARD: SPA (ISR4321-2x1GE) offline in subslot 0/0
*Sep 12 18:56:26.126: %LINK-3-UPDOWN: Interface Basic Rate Interface 0/1/1, changed state to Administrative Shutdown
*Sep 12 18:56:26.126: %LINK-3-UPDOWN: Interface Basic Rate Interface 0/1/1, changed state to Administrative Shutdown
*Sep 12 18:56:26.127: %LINK-3-UPDOWN: Interface Basic Rate Interface 0/1/0, changed state to Administrative Shutdown
*Sep 12 18:56:26.127: %LINK-3-UPDOWN: Interface Basic Rate Interface 0/1/0, changed state to Administrative Shutdown
*Sep 12 18:56:26.129: %SPA_OIR-6-OFFLINECARD: SPA (NIM-2BRI-NT/TE) offline in subslot 0/1
*Sep 12 18:56:26.132: %SPA_OIR-6-OFFLINECARD: SPA (NIM-4FXSP) offline in subslot 0/2
*Sep 12 18:56:26.138: %IOSXE_OIR-6-INSCARD: Card (fp) inserted in slot F0
*Sep 12 18:56:26.138: %IOSXE_OIR-6-ONLINECARD: Card (fp) online in slot F0
*Sep 12 18:56:26.224: %IOSXE_OIR-6-INSCARD: Card (cc) inserted in slot 0
*Sep 12 18:56:27.517: %LINK-5-CHANGED: Interface GigabitEthernet0, changed state to administratively down
*Sep 12 18:56:28.375: %SYS-5-RESTART: System restarted --
Cisco IOS Software [Everest], ISR Software (X86_64_LINUX_IOSD-UNIVERSALK9-M), Version 16.5.1b, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2017 by Cisco Systems, Inc.
Compiled Tue 11-Apr-17 16:39 by mcpre
*Sep 12 18:56:28.499: %SSH-5-ENABLED: SSH 1.99 has been enabled
*Sep 12 18:56:28.635: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is OFF
*Sep 12 18:56:28.635: %CRYPTO-6-GDOI_ON_OFF: GDOI is OFF
*Sep 12 18:56:29.483: %LINEPROTO-5-UPDOWN: Line protocol on Interface VoipNull0, changed state to up
*Sep 12 18:56:29.865: %LINK-3-UPDOWN: Interface Basic Rate Interface 0/1/0, changed state to up
*Sep 12 18:56:29.865: %LINK-3-UPDOWN: Interface Basic Rate Interface 0/1/0, changed state to up
*Sep 12 18:56:29.866: %LINK-3-UPDOWN: Interface Basic Rate Interface 0/1/1, changed state to up
*Sep 12 18:56:29.866: %LINK-3-UPDOWN: Interface Basic Rate Interface 0/1/1, changed state to up
*Sep 12 18:56:30.030: %LINK-3-UPDOWN: Interface BRI0/1/0:1, changed state to down
*Sep 12 18:56:30.031: %LINK-3-UPDOWN: Interface BRI0/1/0:2, changed state to down
*Sep 12 18:56:30.042: %LINK-3-UPDOWN: Interface BRI0/1/1:1, changed state to down
*Sep 12 18:56:30.042: %LINK-3-UPDOWN: Interface BRI0/1/1:2, changed state to down
*Sep 12 18:56:30.101: %LINK-3-UPDOWN: Interface BRI0/1/0:0, changed state to down
*Sep 12 18:56:30.101: %LINK-3-UPDOWN: Interface BRI0/1/1:0, changed state to down
*Sep 12 18:56:30.134: %SYS-6-BOOTTIME: Time taken to reboot after reload = 1039 seconds
*Sep 12 18:56:31.030: %LINEPROTO-5-UPDOWN: Line protocol on Interface BRI0/1/0:1, changed state to down
*Sep 12 18:56:31.031: %LINEPROTO-5-UPDOWN: Line protocol on Interface BRI0/1/0:2, changed state to down
*Sep 12 18:56:31.042: %LINEPROTO-5-UPDOWN: Line protocol on Interface BRI0/1/1:1, changed state to down
*Sep 12 18:56:31.042: %LINEPROTO-5-UPDOWN: Line protocol on Interface BRI0/1/1:2, changed state to down
*Sep 12 18:56:32.042: %LINK-3-UPDOWN: Interface Service-Engine0/1/2, changed state to up
*Sep 12 18:56:32.995: %SPA_OIR-6-ONLINECARD: SPA (ISR4321-2x1GE) online in subslot 0/0
*Sep 12 18:56:40.047: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is OFF
*Sep 12 18:56:40.047: %CRYPTO-6-GDOI_ON_OFF: GDOI is OFF
*Sep 12 18:57:03.396: %SPA_OIR-6-ONLINECARD: SPA (NIM-2BRI-NT/TE) online in subslot 0/1
*Sep 12 18:57:03.438: %LINK-3-UPDOWN: Interface BRI0/1/0:0, changed state to up
*Sep 12 18:57:03.444: %LINK-3-UPDOWN: Interface BRI0/1/1:0, changed state to up
*Sep 12 18:57:03.605: %SPA_OIR-6-ONLINECARD: SPA (NIM-4FXSP) online in subslot 0/2
*Sep 12 18:57:03.606: %DSPRM-5-UP_DOWN: DSP 1 in subslot 0/1, changed state to up
*Sep 12 18:57:04.683: ***********************************************************
Detailed call stats collection has been turned on
Use "media disable-detailed-stats" under "voice service voip"to turn it off
***********************************************************

*Sep 12 18:57:05.591: %LINK-3-UPDOWN: Interface Service-Engine0/2/0, changed state to up
*Sep 12 18:57:06.591: %LINEPROTO-5-UPDOWN: Line protocol on Interface Service-Engine0/2/0, changed state to up
*Sep 12 18:57:07.660: %LINEPROTO-5-UPDOWN: Line protocol on Interface Service-Engine0/1/2, changed state to up
*Sep 12 18:57:14.442: %DSPRM-5-UP_DOWN: DSP 1 in subslot 0/2, changed state to up
*Sep 12 18:57:14.470: %LINK-3-UPDOWN: Interface Foreign Exchange Station 0/2/0, changed state to up
*Sep 12 18:57:15.563: %LINK-3-UPDOWN: Interface Foreign Exchange Station 0/2/1, changed state to up
*Sep 12 18:57:15.563: %LINK-3-UPDOWN: Interface Foreign Exchange Station 0/2/2, changed state to up
*Sep 12 18:57:15.564: %LINK-3-UPDOWN: Interface Foreign Exchange Station 0/2/3, changed state to up
ISR4321>

Leo Laohoo · ‎09-22-2024

Nothing wrong with the bootup.

Please post the complete output to the following command:

sh logging onboard uptime

Giuseppe Larosa · ‎09-23-2024

Hello @zacharzsolt ,

from the output you have posted the router has some issues with two SPA modules the one for ISDN BRI and the one with telephony ports FXS ports but at the end it recovers also these two sub modules and their ports.

Hope to help

Giuseppe

MHM Cisco World · ‎09-23-2024

If you get new image and this boot after use it then it OK, the up down of interfaces is used by router as self check.

MHM

Giuseppe Larosa · ‎09-12-2024

Hello @zacharzsolt ,

I made a bug search for ISR 4000 with seach string "Unrecoverable Error" and I didn't find any public available bug.

Changing the IOS version is something you can do to see if anything changes.

Otherwise if you have a valid contract you can ask for RMA that is hardware substituition.

Hope to help

Giuseppe

zacharzsolt · ‎09-12-2024

I am a private person and I bought the router from another private person in unopened packaging. So I don't know how to resolve the RMA.

MHM Cisco World · ‎09-12-2024

Ask person you buy this router from him

Ask image, İ think he have contract with cisco

MHM

zacharzsolt · ‎09-12-2024

Unfortunately, he was just selling them. He had no knowledge of the subject, which is why I managed to buy them cheaply, along with many other things.
I bought it just to learn on it, but it's hard to learn if it doesn't work..

MHM Cisco World · ‎09-12-2024

There is no valid image found to use for booting

Only add image to router and it will be boot

MHM

Leo Laohoo · ‎09-12-2024

Did the router boot to the OS or ROMMON?