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Clock Signal Component Issue on Integrated Service router - http://www.cisco.com/c/en/us/support/web/clock-signal.html

Norix S
Level 1
Level 1

Experts,

This Field notice has greatly impacted our operation, we have multiple sites running this IS Router, 

A bunch of cases whereby we have RMA but still given us the affected version which is V02.

http://www.cisco.com/c/en/us/support/routers/4441-x-integrated-services-router-isr/model.html

http://www.cisco.com/c/en/us/support/web/clock-signal.html

Can we know when would be the V03 be released as a replacement?

Norix S.

4 Replies 4

Hello,

I am not a Cisco employee, but as I understand it, the problem is related to a clock component, affecting products shipped before a certain date, and with specific serial numbers. So a v2 router shipped after that date is supposedly fine.

What does your Cisco rep say?

Georg

We went through the RMA option, therefore it is a direct RMA transaction,

however, we still didn't get the V03 as per resolution.

By the way, how could we know when is the Cut date of manufactured ISR that falls

on the replaceable category?

Norix S.

Hello,

as I understand it, in the RMA you provide the serial number, which tells Cisco if the product has the affected clock component. The replacement product that is shipped to you does not have the faulty component because it is manufactured after the cutoff date.

What do you mean by V03 ? ISR 3 instead of ISR 2 ? 

In the details of the notification are instructions on how to tell whether your device is affected. It says to look in the output of show inventory and to find the version ID of the chassis. V03 would be that version ID. For each type of device (ISR, Nexus, ASA) there are certain version IDs that indicate whether they are vulnerable.

HTH

Rick

HTH

Rick
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