DSL error: ATM0/2/0 is initializing, line protocol is down

[Athonia Cappelli]

HI all,

We have a DSL circuit coming into a 2821 with WIC1-ADSL card. The service is in Los Angeles' AT&T territory (Alcatel DSLAM) and provisioned as an RFC 1483 bridge with static IPs.  Encapsulation is aal5snap and the pvc is 0/35. How can I get the ATM to sync and bring the interface up and up?

Symptom:

sh int atm0/2/0

ATM0/2/0 is initializing, line protocol is down

Anatomy:

*show version*

Cisco IOS Software, 2800 Software (C2800NM-ADVENTERPRISEK9-M), Version 12.4(24)T6, RELEASE SOFTWARE (fc2)

*sh run int atm0/2/0*

interface ATM0/2/0

no ip address

no atm restart timer

no atm ilmi-keepalive

pvc 0/35

  no ilmi manage

  encapsulation aal5snap

*show diag*

WIC Slot 2:

DSL SAR (ADSL)

Hardware Revision        : 2.3

Part Number              : 73-4771-08

Board Revision           : A0

Deviation Number         : 0-0

Fab Version              : 05

PCB Serial Number        : FOC072526CQ

RMA Test History         : 00

RMA Number               : 0-0-0-0

RMA History              : 00

Product (FRU) Number     : WIC-1ADSL=

EEPROM format version 4

Any ideas?

Thank you in advance

--Athonia

[Jose Bogantes]

Hello Athonia,

Please confirm the dsl operating-mode you are supposed to use. You can try using dsl operating-mode auto under the interface atm to know if that makes any difference. Please gather the following output to know if a firmware upgrade is needed:

show dsl interface atm 0/2/0

[Athonia Cappelli]

Thanks for your quick response. The 'dsl operating-mode' was definitely set to 'auto'. Here's the rest:

*show dsl interface atm 0/2/0*

ATM0/2/0

Alcatel 20150 chipset information

Line has not yet been activated.

Modem Status:           Down (DMTDSL_DLOAD_1)

DSL Mode:           Unknown

Interrupts:           0 (0 spurious)

PHY Access Err:           0

Activations:           0

LED Status:           OFF

LED On Time:           500

LED Off Time:           500

Init FW:           ASW_init_3_8_131.bin

Operation FW:           ASW_R3_8_131.bin

FW Source:           embedded

DSL: Training log buffer capability is not enabled

[Jose Bogantes]

Hi Athonia,

Thanks for the information. Please gather these debugs:

• Debug atm events

• Debug atm errors

I also want to know if this was ever working or if you are trying a new setup. On the other hand, I would like to determine if you are getting ADSL or ADSL2+.

Regards.

[Athonia Cappelli]

Jose,

This is a new DSL setup and hadn't been working before. We tested it with a standard DSL modem when it was initially installed. The service we have is only standard ADSL (not ADSL2+ or anything like that)

*debug atm events & errors*

Sep 12 13:49:21.979 PDT: DSL(ATM0/2/0): No response from ASW_init_3_8_131.bin

Sep 12 13:49:21.979 PDT: DSL(ATM0/2/0): Unexpected response 0x0 to ASW_init_3_8_131.bin

Sep 12 13:49:21.979 PDT: DSL: SM: [DMTDSL_DLOAD_1 -> DMTDSL_INIT]

Sep 12 13:49:21.979 PDT: DSL: SM: [DMTDSL_INIT -> DMTDSL_DLOAD_1]

Sep 12 13:49:21.979 PDT: DSL(ATM0/2/0): Downloading ASW_init_3_8_131.binretry=0, reg=0xFF

retry=1, reg=0xFF

retry=2, reg=0xFF

Sep 12 13:49:22.003 PDT: DSL(ATM0/2/0): Could not send command 0x12 after 3 retries

Sep 12 13:49:22.003 PDT: DSL(ATM0/2/0): send command fails!!!

Sep 12 13:49:22.003 PDT: DSL(ATM0/2/0): Could not download ASW_init_3_8_131.bin

laxcavgw01#

Sep 12 13:49:34.503 PDT: DSL(ATM0/2/0): No response from ASW_init_3_8_131.bin

Sep 12 13:49:34.503 PDT: DSL(ATM0/2/0): Unexpected response 0x0 to ASW_init_3_8_131.bin

Sep 12 13:49:34.503 PDT: DSL: SM: [DMTDSL_DLOAD_1 -> DMTDSL_INIT]

Sep 12 13:49:34.503 PDT: DSL: SM: [DMTDSL_INIT -> DMTDSL_DLOAD_1]

Sep 12 13:49:34.503 PDT: DSL(ATM0/2/0): Downloading ASW_init_3_8_131.binretry=0, reg=0xFF

retry=1, reg=0xFF

retry=2, reg=0xFF

Sep 12 13:49:34.527 PDT: DSL(ATM0/2/0): Could not send command 0x12 after 3 retries

Sep 12 13:49:34.527 PDT: DSL(ATM0/2/0): send command fails!!!

Sep 12 13:49:34.527 PDT: DSL(ATM0/2/0): Could not download ASW_init_3_8_131.bin

laxcavgw01#

Sep 12 13:49:37.027 PDT: DSL(ATM0/2/0): Received 1 timer events during wait

laxcavgw01#

Sep 12 13:49:39.527 PDT: DSL(ATM0/2/0): Received 2 timer events during wait

laxcavgw01#

Sep 12 13:49:42.027 PDT: DSL(ATM0/2/0): Received 3 timer events during wait

laxcavgw01#

Sep 12 13:49:44.527 PDT: DSL(ATM0/2/0): Received 4 timer events during wait

laxcavgw01#

Sep 12 13:49:47.027 PDT: DSL(ATM0/2/0): No response from ASW_init_3_8_131.bin

Sep 12 13:49:47.027 PDT: DSL(ATM0/2/0): Unexpected response 0x0 to ASW_init_3_8_131.bin

Sep 12 13:49:47.027 PDT: DSL: SM: [DMTDSL_DLOAD_1 -> DMTDSL_INIT]

Sep 12 13:49:47.027 PDT: DSL: SM: [DMTDSL_INIT -> DMTDSL_DLOAD_1]

Sep 12 13:49:47.027 PDT: DSL(ATM0/2/0): Downloading ASW_init_3_8_131.binretry=0, reg=0xFF

retry=1, reg=0xFF

retry=2, reg=0xFF

Sep 12 13:49:47.051 PDT: DSL(ATM0/2/0): Could not send command 0x12 after 3 retries

Sep 12 13:49:47.051 PDT: DSL(ATM0/2/0): send command fails!!!

Sep 12 13:49:47.051 PDT: DSL(ATM0/2/0): Could not download ASW_init_3_8_131.bin

laxcavgw01#

[Jose Bogantes · Accepted solution]

Hello Athonia,

What we are observing is expected. What happened is that some WIC-1ADSL boards were built using an incorrect part but it happened long time ago for WIC-1ADSL cards shipped directly from Cisco after 10/01/03 do not have this problem. There is indeed a field notice Cisco created on this issue. There is one way to identify the affected cards: The part number will be 73-4771-08

Check the "show diag" you sent:

WIC Slot 2:

DSL SAR (ADSL)

Hardware Revision        : 2.3

Part Number              : 73-4771-08

Board Revision           : A0

Deviation Number         : 0-0

Fab Version              : 05

PCB Serial Number        : FOC072526CQ

RMA Test History         : 00

RMA Number               : 0-0-0-0

RMA History              : 00

Product (FRU) Number     : WIC-1ADSL=

EEPROM format version 4

Thus, it is recommended to replace the card.

This will solve the issue!

Regards.