03-19-2025 07:18 AM
Hi all,
I have half a dozen routers, one of them boots continuously cause of what could be a hardware problem.
I tried with IOS versions 17.12.4 and 17.12.4b aned Rommon 17.10(1r) and 17.15(1r)
Other routeurs wich dons'nt face the probleme are in 17.12.4b and Rommon 14.10(1r)
Any help is welcome
Thanks
Router#sh platform
Chassis type: C8500-20X6C
Slot Type State Insert time (ago)
--------- ------------------- --------------------- -----------------
0 C8500-20X6C ok 00:01:40
0/0 20xSFP+ ok 00:01:03
0/1 6xQSFP ok 00:01:03
R0 C8500-20X6C ok, active 00:01:40
F0 C8500-20X6C init, active 00:01:40
P0 PWR-CH1-1100WAC ok 00:01:27
P1 PWR-CH1-1100WAC ok 00:01:27
P2 PWR-CH1-1100WAC ok 00:01:26
P3 PWR-CH1-1100WAC ok 00:01:26
P4 C8500-FAN-3R ok 00:01:28
P5 C8500-FAN-3R ok 00:01:28
P6 C8500-FAN-3R ok 00:01:28
Slot CPLD Version Firmware Version
--------- ------------------- ---------------------------------------
0 22081716 17.10(1r)
R0 22110916 17.10(1r)
F0 22110916 17.10(1r)
here are some logs
*Mar 19 12:14:24.376: %IOSXE-1-PLATFORM: R0/0: kernel: QFP0.0: Fatal Fault: SW reported: Userspace fault
*Mar 19 12:14:24.376: %IOSXE-1-PLATFORM: R0/0: kernel: QFP0.1: Fatal Fault: SW reported: Userspace fault
*Mar 19 12:14:24.376: %IOSXE-1-PLATFORM: R0/0: kernel: QFP0.2: Fatal Fault: SW reported: Userspace fault
*Mar 19 12:14:24.373: %CPPDRV-3-FATAL_INIT_ID: F0/0: cpp_driver: CPP0: (0x1) Failed to initialize init device drivers(s) - Operation not permitted -Traceback= 1#d5476962c2ba277876fb0ae17ed0a8c0 errmsg:7CB3DA855000+D7A :585CA1055000+7520 :585CA1055000+CEE5 cpp_drv_cmn:7CB3DCC6E000+24A88 binos:7CB3DAC72000+121AE :585CA1055000+9A50 cpp_common_os:7CB3DBAC0000+25069 evlib:7CB3DAC57000+8E56 evlib:7CB3DAC57000+9C60 :585CA1055000+8684 :585CA1055000+8482 :585CA1055000+7F84 c:7CB3D944D000+27ED0 :585CA1055000+61EA
*Mar 19 12:14:24.373: %CPPHA-3-INITFAIL: F0/0: cpp_ha_top_level_server: CPP 0 initialization failed - startup init (0x1)
*Mar 19 12:14:24.373: %CPPHA-3-INITFAIL: F0/0: cpp_ha_top_level_server: CPP 0 initialization failed - start CPP (0x1)
*Mar 19 12:14:24.373: %CPPHA-3-FAULT: F0/0: cpp_ha_top_level_server: CPP:0.0 desc:Platform Collection Error: Message STARTUP_INIT to client cpp_driver0 failed with error [Operation not permitted] det:HA class:CLIENT_SW sev:FATAL id:2 cppstate:RUNNING res:UNKNOWN flags:0x0 cdmflags:0x0
....
*Mar 19 13:10:37.647: %CMRP-3-CHASSIS_MONITOR_READY_TIME_EXCEEDED: R0/0: cmand: Reloading F0 because it has failed to become ready for packet processing
03-19-2025 09:40 AM
I believe that this part of the output is significant "Traceback= 1#d5476962c2ba277876fb0ae17ed0a8c0". Traceback is ALWAYS a sign of a software problem. Try a different version of software.
03-19-2025 10:33 AM
May be bug :
https://bst.cisco.com/quickview/bug/CSCvt44674
there is 17.12.5 release try that one, still issue raise TAC case
03-19-2025 02:06 PM
BB
Thanks. This reinforces my suggestion that it is a software problem and a different version of software would be the solution.
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