IE Switch 4000 GUI Inaccessible

[Translator]

IE-4000-4GS8GP4G-E

version 15.2
no service pad
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption

!
hostname Switch
!
boot-start-marker
boot-end-marker
!
!
!
username admin password 0 admin
no aaa new-model
system mtu routing 1500
ip routing
!
!
!
vtp mode transparent
!

spanning-tree mode rapid-pvst
spanning-tree extend system-id
!
alarm profile defaultPort
alarm not-operating
syslog not-operating
notifies not-operating
!
!

!
vlan internal allocation policy ascending
!
vlan 10,20,40,115,175,300
!
!
!
!
!
!
interface GigabitEthernet1/1
switchport access vlan 10
switchport mode access
!
interface GigabitEthernet1/2
!
interface GigabitEthernet1/3
!
interface GigabitEthernet1/4
!
interface GigabitEthernet1/5
!
interface GigabitEthernet1/6
!
interface GigabitEthernet1/7
!
interface GigabitEthernet1/8
!
interface GigabitEthernet1/9
!
interface GigabitEthernet1/10
!
interface GigabitEthernet1/11
!
interface GigabitEthernet1/12
!
interface GigabitEthernet1/13
!
interface GigabitEthernet1/14
!
interface GigabitEthernet1/15
!
interface GigabitEthernet1/16
!
interface Vlan1
ip address 192.168.115.104 255.255.255.0
!
interface Vlan10
ip address 192.168.1.254 255.255.255.0
!
ip forward-protocol nd
!
ip http server
ip http authentication local
ip http secure-server
!
!
!
!
!
line con 0
line vty 0 4
exec-timeout 20 0
login local
transport input ssh
line vty 5 15
exec-timeout 20 0
login local
transport input ssh

I've set as above, but GUI / https / https access is not possible. The screen won't pop up.

Ping test normal

Reference

https://www.cisco.com/c/en/us/products/collateral/switches/industrial-ethernet-4000-series-switches/datasheet-c78-733058.html

https://www.cisco.com/c/en/us/td/docs/switches/lan/cisco_ie4000/Connexa/Software/configuration/guide/b_IOx_IE4k.ht

should I open a case?

[Richard Burts]

We will be glad to try to help you with your issue using Community resources. If you are able to open a case with Cisco TAC that would be a good thing. They have access to resources that we do not have in the Community.

The posted configuration is straightforward. There are ports assigned to vlan 1 and to vlan 10 (other vlans are indicated but have no ports assigned, so at this point they are non functional). The post states that ping test is normal, so we assume that there is IP connectivity between the device attempting HTTP/HTTPS access. But HTTP/HTTPS is not working. So we need to investigate further. Pleases post output of the commands:

show version

dir flash:

Is this switch a new installation, or has it been in operation for a while? Is it possible that this switch has had its code upgraded? For HTTP/HTTPS to work there need to be some HTML files accessible. I have seen situations where a switch was upgraded to a new version using a bin file rather than using the package files. In that case the current running version does not have the HTML files and HTP/HTTPS do not work. I wonder if that is the case here?

[Translator]

512K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address :
Motherboard assembly number :
Motherboard serial number :
Model revision number : K0
Motherboard revision number : A0
Model number : IE-4000-4GS8GP4G-E
System serial number :
Top Assembly Part Number :
Top Assembly Revision Number : K0
Version ID : V01
Hardware Board Revision Number : 0x05
Backplane FPGA version : 0.57
Feature Mode : 0x2D Enabled: MRP (Disabled: TSN HSR)
CIP Serial Number :
SKU Brand Name : Cisco
Device Manager Package : None

Device Manager Packge: None? Device Manager Package : Multi-language ?

Can't I do it when it's "None?

Although the GUI is approaching, it doesn't appear in the web page.

[Richard Burts · Accepted solution]

Thanks for the additional information. The partial output from show version does not contain the information about the specific version of code running, which would have been helpful. The output of dir flash: would be helpful. 

I believe that the "Device Manager Package : None" is significant.

[Translator]

Above is a dir mark.
The normal switch is marked Device Manager Package : Multi-language, and I think the GUI is not working properly because of the None state.

[Translator]

Directory of flash:/

2 drwx 1024 Dec 10 1914 07:07:43 +00:00 ie4000-universalk9-mz.152-8.E1
1900 drwx 512 Mar 30 2011 01:55:23 +00:00 dc_profile_dir
1902 -rwx 41 Jul 26 2018 02:15:24 +00:00 syncsetup.txt
1903 drwx 512 Mar 30 2011 01:28:26 +00:00 pnp-tech
1906 drwx 512 Mar 30 2011 01:27:59 +00:00 managed
1914 -rwx 46604 Mar 30 2011 03:11:18 +00:00 pnap.dat
1915 drwx 512 Mar 30 2011 01:27:59 +00:00 eem
1916 drwx 512 Mar 30 2011 01:28:00 +00:00 pnp-info
1917 -rwx 35822 Mar 30 2011 07:43:37 +00:00 nms.odm
1918 -rwx 3174 Mar 30 2011 01:30:17 +00:00 backup-config
1919 -rwx 616 Mar 31 2011 03:20:45 +00:00 vlan.dat
1920 -rwx 2642 Mar 31 2011 04:10:20 +00:00 config.text
1922 -rwx 1921 Oct 27 2023 05:06:17 +00:00 private-config.text
1923 -rwx 8216 Oct 27 2023 05:06:17 +00:00 multiple-fs

[Translator]

It was inaccessible from the beginning and did not upgrade the OS. Thank you.

[Richard Burts · Accepted solution]

Thank you for the output of dir flash:. I do not see some files that I would expect. This probably explains the message Device Manager Package : None and why the GUI is not working.

[Translator]

I checked the dir file of a normal IE switch, but it is the same.

2 drwx 1024 Aug 29 2023 01:26:10 +00:00 ie4000-universalk9-mz.152-8.E1
1911 drwx 512 Aug 29 2023 01:26:10 +00:00 dc_profile_dir
1913 -rwx 4583 Mar 30 2011 05:53:32 +00:00 config.text
1914 -rwx 736 Mar 30 2011 05:53:32 +00:00 vlan.dat
1915 -rwx 41 Aug 29 2023 01:43:54 +00:00 syncsetup.txt
1916 drwx 512 Mar 30 2011 01:27:59 +00:00 pnp-info
1917 -rwx 46604 Mar 30 2011 05:53:33 +00:00 pnap.dat
1918 drwx 512 Mar 30 2011 01:28:58 +00:00 pnp-tech
1921 drwx 512 Aug 29 2023 01:46:42 +00:00 managed
1929 drwx 512 Aug 29 2023 01:46:42 +00:00 eem
1930 -rwx 9240 Mar 31 2011 05:15:58 +00:00 multiple-fs
1931 -rwx 35822 Mar 30 2011 02:34:48 +00:00 nms.odm
1932 -rwx 1915 Mar 31 2011 05:15:58 +00:00 private-config.text

[Richard Burts]

Thank you for the update. It does look like the dir flash of both switches does have the same files. So my comment about not seeing some files that I expect is probably due to the fact that my experience is with other models of Cisco switches. I have not worked with this model before and obviously it uses different file structures than what I am used to.

Do you have logging enabled on this switch? If you attempt access using GUI can you then check and see if the switch has generated any messages?

[forcedreality]

Not sure why this is marked solved because it isn't. Seeing this issue now on multiple switches out of the box with firmware version 15.2(8). I suspect this is firmware related because loading older firmware 15.2(5) fixes the issue. I haven't been able to find anything that shows this as a known bug. Just my .02 if anyone is still looking to solve this.

[Translator]

Yes, I haven't solved it since then and I'm going to upgrade the firmware. Thank you.