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Interface gig 1/0 went to reset status!

Bledian
Level 1
Level 1

Hello community,

My client has a Router 2911 version 15.7 with an integrated switch, interface gigabitethernet 1/0 suddenly went to status reset / protocol down, which is the port that communicates with integrated switch. 

When I do shut/no shut on the interface I get this message: %Y88E8K-1-ACCESS_FAILED: Unable to access Y88E8K chip

Would appreciate any kind of help !

Best regards,

BR

 

11 Replies 11

Bledian
Level 1
Level 1

Here is the reload output of the router if needed:

System configuration has been modified. Save? [yes/no]: no
Proceed with reload? [confirm]

Oct 18 11:01:22.997: %SYS-5-RELOAD: Reload requested by irkmpjVoIP on console. Reload Reason: Reload Command.
System Bootstrap, Version 15.0(1r)M9, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 2010 by cisco Systems, Inc.

Total memory size = 512 MB - On-board = 512 MB, DIMM0 = 0 MB
CISCO2911/K9 platform with 524288 Kbytes of main memory
Main memory is configured to 72/-1(On-board/DIMM0) bit mode with ECC enabled


Readonly ROMMON initialized
program load complete, entry point: 0x80803000, size: 0x1b340


IOS Image Load Test
___________________
Digitally Signed Release Software
program load complete, entry point: 0x81000000, size: 0x695f9d8
Self decompressing the image : ####################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################################### [OK]

Smart Init is enabled
smart init is sizing iomem
TYPE MEMORY_REQ
HWIC Slot 1 0x00200000
PVDM 0 0x00200000
SM Slot 1 0x00600000
Onboard devices &
buffer pools 0x0228F000
-----------------------------------------------
TOTAL: 0x02C8F000

Rounded IOMEM up to: 48MB.
Using 9 percent iomem. [48MB/512MB]

Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

cisco Systems, Inc.
170 West Tasman Drive
San Jose, California 95134-1706

 

Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.7(3)M6, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2020 by Cisco Systems, Inc.
Compiled Fri 06-Mar-20 06:19 by prod_rel_team


This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.

A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html

If you require further assistance please contact us by sending email to
export@cisco.com.

Installed image archive
Cisco CISCO2911/K9 (revision 1.0) with 475136K/49152K bytes of memory.
Processor board ID FHK1452F0CM
4 Gigabit Ethernet interfaces
2 terminal lines
1 Virtual Private Network (VPN) Module
4 Voice FXO interfaces
2 Voice FXS interfaces
DRAM configuration is 64 bits wide with parity enabled.
255K bytes of non-volatile configuration memory.
250880K bytes of ATA System CompactFlash 0 (Read/Write)

Clock currently not set it reads 13:26:11 UTC Tue Oct 18 2022
Kron: Policy Accepted, Policy Backup needs to be configured
SCCP operational state bring up is successful.
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!By default, the following "voice service voip" !!
!!sub-command is enabled: !!
!! ip address trusted authenticate !!
!! !!
!!The command enables the ip address authentication !!
!!on incoming H.323 or SIP trunk calls for toll fraud !!
!!prevention supports. !!
!! !!
!!Please use "show ip address trusted list" command !!
!!to display a list of valid ip addresses for incoming !!
!!H.323 or SIP trunk calls. !!
!! !!
!!Additional valid ip addresses can be added via the !!
!!following command line: !!
!! voice service voip !!
!! ip address trusted list !!
!! ipv4 <ipv4-address> [<ipv4 network-mask>] !!
!! ipv6 <ipv6-address>/<prefix> !!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


Press RETURN to get started!


*Jan 2 00:00:03.935: %LICENSE-6-EULA_ACCEPT_ALL: The Right to Use End User License Agreement is accepted
*Jan 2 00:00:03.939: %SMART_LIC-6-AGENT_READY: Smart Agent for Licensing is initialized
*Jan 2 00:00:04.263: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = c2900 Next reboot level = ipbasek9 and License = ipbasek9
*Jan 2 00:00:04.467: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = c2900 Next reboot level = securityk9 and License = securityk9
*Jan 2 00:00:04.647:

User Access Verification

Username: %IOS_LICENSE_IMAGE_APPLICATION-6-LICENSE_LEVEL: Module name = c2900 Next reboot level = uck9 and License = uck9
*Oct 18 11:25:29.635: c3600_scp_set_dstaddr2_idb(185)add = 80 name is Embedded-Service-Engine0/0
*Oct 18 11:25:56.339: c3600_scp_set_dstaddr2_idb(185)add = 1 name is GigabitEthernet1/0
*Oct 18 11:26:00.367: %PA-3-PA_INIT_FAILED: Performance Agent failed to initialize (Missing Data License)
*Oct 18 11:26:00.799: %VOICE_HA-7-STATUS: CUBE HA-supported platform detected.
*Oct 18 11:26:00.827: %VPN_HW-6-INFO_LOC: Crypto engine: onboard 0 State changed to: Initialized
*Oct 18 11:26:00.831: %VPN_HW-6-INFO_LOC: Crypto engine: onboard 0 State changed to: Enabled
*Oct 18 11:26:06.503: %VOICE_HA-7-STATUS: Create VOICE HA INFRA processes now....
*Oct 18 11:26:06.567: %LINEPROTO-5-UPDOWN: Line protocol on Interface VoIP-Null0, changed state to up
*Oct 18 11:26:06.567: %LINK-3-UPDOWN: Interface GigabitEthernet0/0, changed state to up
*Oct 18 11:26:06.567: %LINK-3-UPDOWN: Interface GigabitEthernet0/1, changed state to down
*Oct 18 11:26:06.567: %LINK-3-UPDOWN: Interface GigabitEthernet0/2, changed state to down
*Oct 18 11:26:06.567: %LINK-3-UPDOWN: Interface GigabitEthernet1/0, changed state to up
*Oct 18 11:26:07.651: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/0, changed state to up
*Oct 18 11:26:07.651: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/1, changed state to down
*Oct 18 11:26:07.651: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/2, changed state to down
*Oct 18 11:26:07.651: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0, changed state to up
*Oct 18 11:26:09.531: %SYS-5-LOG_CONFIG_CHANGE: Buffer logging: level warnings, xml disabled, filtering disabled, size (51200)
*Oct 18 11:26:09.539: %SYS-6-CLOCKUPDATE: System clock has been updated from 11:26:09 UTC Tue Oct 18 2022 to 12:26:09 UTC Tue Oct 18 2022, configured from console by vty0.
*Oct 18 11:26:09.543: %SYS-6-CLOCKUPDATE: System clock has been updated from 12:26:09 UTC Tue Oct 18 2022 to 13:26:09 UTC Tue Oct 18 2022, configured from console by vty0.
*Oct 18 11:26:09.823: %TUN-4-VALIDATE_TUNNEL_CONFIG: The configured tunnel src is being shared by multiple
features on the device. Ex: Tunnel1921 & Tunnel1722. This configuration has
the potential to introduce forwarding issues.
*Oct 18 11:26:10.971: %LINEPROTO-5-UPDOWN: Line protocol on Interface Tunnel1722, changed state to down
*Oct 18 11:26:10.971: %LINEPROTO-5-UPDOWN: Line protocol on Interface Tunnel1921, changed state to down
*Oct 18 11:26:10.971: %LINEPROTO-5-UPDOWN: Line protocol on Interface NVI0, changed state to up
*Oct 18 11:26:11.439: %EDSP-6-VEC_CHANGE: EDSP0's LES switching vector set to CEF switching
*Oct 18 11:26:11.439: %EDSP-6-VEC_CHANGE: EDSP0's LES switching vector set to CEF switching
*Oct 18 11:26:11.439: %EDSP-6-IPV6_ENABLED: IPv6 on interface EDSP0 added.
*Oct 18 11:26:11.851: %LINK-3-UPDOWN: Interface ephone_dsp DN 1.1, changed state to up
*Oct 18 11:26:11.851: %LINK-3-UPDOWN: Interface ephone_dsp DN 1.2, changed state to up
*Oct 18 11:26:11.851: %LINK-3-UPDOWN: Interface ephone_dsp DN 2.1, changed state to up
*Oct 18 11:26:11.851: %LINK-3-UPDOWN: Interface ephone_dsp DN 2.2, changed state to up
*Oct 18 11:26:11.851: %LINK-3-UPDOWN: Interface ephone_dsp DN 3.1, changed state to up
*Oct 18 11:26:11.851: %LINK-3-UPDOWN: Interface ephone_dsp DN 3.2, changed state to up
*Oct 18 11:26:11.851: %LINK-3-UPDOWN: Interface ephone_dsp DN 4.1, changed state to up
*Oct 18 11:26:11.851: %LINK-3-UPDOWN: Interface ephone_dsp DN 4.2, changed state to up
*Oct 18 11:26:11.851: %LINK-3-UPDOWN: Interface ephone_dsp DN 5.1, changed state to up
*Oct 18 11:26:11.851: %LINK-3-UPDOWN: Interface ephone_dsp DN 5.2, changed state to up
*Oct 18 11:26:11.851: %LINK-3-UPDOWN: Interface ephone_dsp DN 6.1, changed state to up
*Oct 18 11:26:11.851: %LINK-3-UPDOWN: Interface ephone_dsp DN 6.2, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 7.1, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 7.2, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 8.1, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 8.2, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 9.1, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 9.2, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 10.1, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 10.2, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 11.1, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 11.2, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 12.1, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 12.2, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 13.1, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 13.2, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 14.1, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 14.2, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 15.1, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 15.2, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 16.1, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 16.2, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 17.1, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 17.2, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 18.1, changed state to up
*Oct 18 11:26:11.855: %LINK-3-UPDOWN: Interface ephone_dsp DN 18.2, changed state to up
*Oct 18 11:26:11.859: %LINK-3-UPDOWN: Interface ephone_dsp DN 19.1, changed state to up
*Oct 18 11:26:11.859: %LINK-3-UPDOWN: Interface ephone_dsp DN 19.2, changed state to up
*Oct 18 11:26:11.859: %LINK-3-UPDOWN: Interface ephone_dsp DN 20.1, changed state to up
*Oct 18 11:26:11.859: %LINK-3-UPDOWN: Interface ephone_dsp DN 20.2, changed state to up
*Oct 18 11:26:11.863: %LINK-5-CHANGED: Interface Embedded-Service-Engine0/0, changed state to administratively down
*Oct 18 11:26:11.895: %SYS-5-CONFIG_I: Configured from memory by console
*Oct 18 11:26:12.507: %LINEPROTO-5-UPDOWN: Line protocol on Interface EDSP0, changed state to up
*Oct 18 11:26:12.619: %ETHSW_SM-3-ILP_RECOVERY_COMPLETE: Time taken for recovery after reload = 0 seconds.
*Oct 18 11:26:12.895: %LINEPROTO-5-UPDOWN: Line protocol on Interface Embedded-Service-Engine0/0, changed state to down
*Oct 18 11:26:13.055: %LINK-5-CHANGED: Interface GigabitEthernet0/1, changed state to administratively down
*Oct 18 11:26:13.055: %LINK-5-CHANGED: Interface GigabitEthernet0/2, changed state to administratively down
*Oct 18 11:26:15.695: %Y88E8K-1-ACCESS_FAILED: Unable to access Y88E8K chip
*Oct 18 11:26:15.695: %SYS-5-RESTART: System restarted --
Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.7(3)M6, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2020 by Cisco Systems, Inc.
Compiled Fri 06-Mar-20 06:19 by prod_rel_team
*Oct 18 11:26:15.735: %SNMP-5-COLDSTART: SNMP agent on host Router_Bulgaria is undergoing a cold start
*Oct 18 11:26:16.355: %SYS-6-BOOTTIME: Time taken to reboot after reload = 165 seconds
*Oct 18 11:26:17.211: %SSH-5-ENABLED: SSH 2.0 has been enabled
*Oct 18 11:26:17.431: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is OFF
*Oct 18 11:26:17.431: %CRYPTO-6-GDOI_ON_OFF: GDOI is OFF
*Oct 18 11:26:17.431: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is OFF
*Oct 18 11:26:17.431: %CRYPTO-6-GDOI_ON_OFF: GDOI is OFF
*Oct 18 11:26:17.435: %CRYPTO-6-ISAKMP_ON_OFF: ISAKMP is ON
*Oct 18 11:26:17.831: %LINK-5-CHANGED: Interface GigabitEthernet1/0, changed state to reset
*Oct 18 11:26:18.215: %LINEPROTO-5-UPDOWN: Line protocol on Interface VoipNull0, changed state to up
*Oct 18 11:26:18.835: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet1/0, changed state to down
*Oct 18 11:26:19.759: %LINEPROTO-5-UPDOWN: Line protocol on Interface Tunnel1722, changed state to up
*Oct 18 11:26:19.791: %LINEPROTO-5-UPDOWN: Line protocol on Interface Tunnel1921, changed state to up
*Oct 18 11:26:21.115: %DUAL-5-NBRCHANGE: EIGRP-IPv4 600: Neighbor 192.168.48.1 (Tunnel1921) is up: new adjacency
*Oct 18 11:26:22.139: %DUAL-5-NBRCHANGE: EIGRP-IPv4 600: Neighbor 172.16.49.1 (Tunnel1722) is up: new adjacency
*Oct 18 11:26:22.683: %PNP-6-PNP_DISCOVERY_STOPPED: PnP Discovery stopped (Startup Config Present)


Looks for me interface failing, this may be due to some issue with hardware.

suggest to move the config to difference interface if free and test it.

BB

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How to Ask The Cisco Community for Help

Hello Balaji,

Thank you very much for the fast response. 

The problem is that as I know only interface giga 1/0 communicates with the integrated Switch (correct me if I'm wrong).

Using other interfaces won't solve it.

Best regards, 

BR

NetworkDave
Spotlight
Spotlight

@Bledian,

I believe @balaji.bandi was asking you to try moving the link to an unused port on the router. it appears that your router has four ports. Are they all in use?

Moving the link would require you to move the cable in port g1/0 to an unused port (preferably on a different slot). It also involves configuration changes.

----------------------------------------------------------------------------------------------------
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Thank you for the reply @NetworkDave 

This is the back site of the Router, interface gig 1/0 is integrated somewhere inside the router, is there any chance to move the connection between integrated switch and router to another port (rather than gig 1/0), or its a factory connection which cant be changed. 

Br,

r2911.png

are you using a 2911 integrated router?

Sorry my eyes skipped over the "Router2911" but would it be possible to do a temp fix using the external facing ports to connect to the switch for now if the issue isn't solved. 

It's a  2911 Router + Integrated Switch. 

Bledian_0-1666117184931.jpeg

 

what does your clients interface availability look like? you would lose an interface on the router and switch but you could connect them with a Cat5/6 for a hot fix if this device is important for their network and need it back asap. just use the same configs until a more concrete solution is provided. You may have to put in a ticket with TAC if it is determined to be a hardware issue but i don't know what their supplies look like and the lead time could be quite long. But it could be quick, i cannot speak for them since i dont have any affiliation.

Hello,

are you using the commands below ?

service-module gigabitethernet 1/0 shutdown
service-module gigabitethernet 1/0 reset
service-module gigabitethernet 1/0 reload

NetworkDave
Spotlight
Spotlight

@Bledian,

The pictures helped. You are correct. Since the 2911 router is using a service modue for switching, the interface G1/0 is internal.

Please try the recommendations suggested by @Georg Pauwen and HTH.

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