IOS Upgradation failed Cisco 800 Series Router

[gopishukla]

Hi All, 

I am facing an error while upgrading IOS for Cisco 800 series routers , please check the below error and advice me 

Error: Failed to compute md5 hash for flash:/ir800-universalk9-mz.SPA.159-3.M5
IOS md5 verification failed!
Failed to remove corrupted IOS image: flash:/ir800-universalk9-mz.SPA.159-3.M5

Thanks in Advance 

[balaji.bandi]

Error: Failed to compute md5 hash for flash:/ir800-universalk9-mz.SPA.159-3.M5

i want to check 2 things here :

1. the file name end with .bin file, this was missing in your syntax

2. try dirt flash: ( take the full name and do same check again)

3. if that fails ( may be you copied wrong file, so download again from cisco download, copy again and test it.

[gopishukla]

Thanks for your email , i used the below command
bundle install flash: ir800-universakk9-bundle.SPA.159-4.M5.bin
and receiving the below error after end of the process

Hope it will help you for giving solutions .

[balaji.bandi]

Ok suggest to post below output :

show version

dir flash:

[gopishukla]

Hello Mr. Balaji 

Below are the response for your reference , looking forward a further support from your side , 

dir flash:
Directory of flash:/

1 -rw- 223099651 Jun 28 2022 04:17:36 -04:00 ir800-universalk9-bundle.SPA.159-3.M5.bin
2 -rw- 0 May 22 2022 21:27:34 -04:00 fs_recovered
3 drw- 0 Sep 14 2017 03:36:26 -04:00 managed
13 drw- 0 Sep 14 2017 03:36:26 -04:00 eem
14 -rw- 75282225 Jul 20 2020 11:09:40 -04:00 ir800-universalk9-mz.SPA.159-3.M1
15 drw- 0 Sep 28 2020 18:40:56 -04:00 .fwupgrade
16 drw- 0 Jun 29 2022 00:56:14 -04:00 ORPHAN1
19 -rw- 119046 Jul 20 2020 14:01:24 -04:00 crashinfo_20200720-175839-UTC

994951168 bytes total (620724224 bytes free)

sh version
Cisco IOS Software, ir800 Software (ir800-UNIVERSALK9-M), Version 15.9(3)M1, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2020 by Cisco Systems, Inc.
Compiled Thu 30-Jan-20 11:26 by prod_rel_team

ROM: Bootstrap program is IR800

ESNG_RTR21 uptime is 5 weeks, 2 days, 2 hours, 59 minutes
System returned to ROM by Power-on at 09:15:19 PDT Mon Aug 10 2020
System image file is "flash:/ir800-universalk9-mz.SPA.159-3.M1"
Last reload reason: Power-on

Thanks in Advance 

[gopishukla]

Hello 

I used the complete file name as upgraded more than 30 routers using the same IOS file , but few devices having the same issues , 

please share the check flash complete command as you mentioned in your response to try , 

Thanks in advance 

[Leo Laohoo]

---

@gopishukla wrote:

I used the complete file name as upgraded more than 30 routers using the same IOS file , but few devices having the same issues 

---

I don't see how this was possible.

The filename of the error message says "ir800-universalk9-mz.SPA.159-3.M5" but we all know this is not correct, because: 

1.  The filename does not have an extension

2.  The filename is incomplete.  The correct filename has a "bundle" in the middle.  

So not sure how the 30 routers were upgraded with the wrong filename.  

[gopishukla]

Hello Leo 

Thanks for your message, below is the complete command and output, it might help to correct me 

bundle install flash:ir800-universalk9-bundle.SPA.159-3.M5.bin
Installing bundle image: /ir800-universalk9-bundle.SPA.159-3.M5.bin.........................................................................................................................................................................................................

updating Hypervisor image...

Starting File System integrity check
NOTE: File System will be deinited and later rebuilt

Starting partition 0 Analysis
Boot Sector/Boot Parameter Block check ...[Passed]
DIB not present
DIB & Monlib check ...[Passed]
Partition Init check ...[Passed]
Directory entries check ...[Passed]
SRP md5 verification passed!

updating IOS image...

Starting File System integrity check
NOTE: File System will be deinited and later rebuilt

Starting partition 0 Analysis
Boot Sector/Boot Parameter Block check ...[Passed]
DIB not present
DIB & Monlib check ...[Passed]
Partition Init check ...[Passed]
Creating orphan file: 20935 4603
Creating orphan file: 25538 1
Creating orphan files under /ORPHAN1
Directory entries check ...[Passed] Error: failed to compute md5 hash for flash:/ir800-universalk9-mz.SPA.159-3.M5

IOS md5 verification failed!

Failed to remove corrupted IOS image: flash:/ir800-universalk9-mz.SPA.159-3.M5!

[Leo Laohoo]

---

@gopishukla wrote:

Creating orphan files under /ORPHAN1
Directory entries check ...[Passed] Error: failed to compute md5 hash for flash:/ir800-universalk9-mz.SPA.159-3.M5

IOS md5 verification failed!

Failed to remove corrupted IOS image: flash:/ir800-universalk9-mz.SPA.159-3.M5!

---

Oh, wait.  I know what this is.  

Clean up the ORPHAN sub-directory.  There is a file in there called "ir800-universalk9-mz.SPA.159-3.M5" which the script cannot remove.

[gopishukla]

Hello  Leo

Thanks for your quick response, can you pass the command line to clean the file, 

Regards 

[gopishukla]

Hello Leo , 

There is no such file name as you mentioned, below is the screenshot for your reference and further support.

delete flash:ir800-universalk9-bundle.SPA.159-3.M5
Delete filename [/ORPHAN1/ir800-universalk9-bundle.SPA.159-3.M5]?
Delete flash:/ORPHAN1/ir800-universalk9-bundle.SPA.159-3.M5? [confirm]
%Error deleting flash:/ORPHAN1/ir800-universalk9-bundle.SPA.159-3.M5 (File not found)
ESNG_RTR21#bundle install flash:ir800-universalk9-bundle.SPA.159-3.M5.bin
ERROR: source file flash:ir800-universalk9-bundle.SPA.159-3.M5.bin does not exist or it's empty

Thanks in Advance 

[Leo Laohoo]

Do this: 

test if show hidden
delete /f /r bootstrap:/ORPHAN1

[Leo Laohoo]

---

@gopishukla wrote:

Error: Failed to compute md5 hash for flash:/ir800-universalk9-mz.SPA.159-3.M5
IOS md5 verification failed!
Failed to remove corrupted IOS image: flash:/ir800-universalk9-mz.SPA.159-3.M5

---

This means the IOS file is corrupt.  

Most common cause is the download was interrupted and not completed.

[gopishukla]

I tried to copied thrice and result was the same , I used the same IOS for other Cisco 800 series router and its working 

Not sure where is the problem , 

[Leo Laohoo]

---

@gopishukla wrote:

I tried to copied thrice and result was the same , I used the same IOS for other Cisco 800 series router and its working 

Not sure where is the problem , 

---

No, it is not. 

Post the complete output to the command "dir flash:".