12-16-2013 06:54 PM - edited 03-04-2019 09:52 PM
Can any one help me ? I have problem upgrading Ios C2960-24TC-L from ver c2960-lanbase-mz.122-53.SE2 to Ver c2960-lanbasek9-mz.150-2.SE4
After upgrading the ios version there is something problem .Please see the capture image
12-16-2013 07:03 PM
Johan,
1. Don't post screenshot when you can log the entire output to a text file.
2. Power down the switch, power it up. Capture the entire bootup process into a text file.
3. Attach the text file for analysis.
12-16-2013 09:11 PM
Hi Leo,
I'm can't capture the entire bootup process because the device at remote site. I've tried on another device with similar type is work normal.
but this is from log
NHMPSWIIDBTH001#show logg
Syslog logging: enabled (0 messages dropped, 0 messages rate-limited, 0 flushes, 0 overruns, xml disabled, filtering disabled)
No Active Message Discriminator.
No Inactive Message Discriminator.
Console logging: level debugging, 57 messages logged, xml disabled,
filtering disabled
Monitor logging: level debugging, 0 messages logged, xml disabled,
filtering disabled
Buffer logging: level debugging, 57 messages logged, xml disabled,
filtering disabled
Exception Logging: size (4096 bytes)
Count and timestamp logging messages: disabled
File logging: disabled
Persistent logging: disabled
No active filter modules.
Trap logging: level informational, 61 message lines logged
Logging Source-Interface: VRF Name:
Log Buffer (4096 bytes):
7: %LINK-3-UPDOWN: Interface GigabitEthernet0/2, changed state to up
000019: *Mar 1 00:00:49: %LINEPROTO-5-UPDOWN: Line protocol on Interface GigabitEthernet0/2, changed state to up
000020: *Mar 1 00:01:07: %ILET-1-AUTHENTICATION_FAIL: This Switch may not have been manufactured by Cisco or with Cisco's authorization. This product may contain software that was copied in violation of Cisco's license terms. If your use of this product is the cause of a support issue, Cisco may deny operation of the product, support under your warranty or under a Cisco technical support program such as Smartnet. Please contact Cisco's Technical Assistance Center for more information.
000021: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: System previously crashed with the following message:
000022: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: Cisco IOS Software, C2960 Software (C2960-LANBASEK9-M), Version 15.0(2)SE4, RELEASE SOFTWARE (fc1)
000023: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: Technical Support: http://www.cisco.com/techsupport
000024: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: Copyright (c) 1986-2013 by Cisco Systems, Inc.
000025: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: Compiled Wed 26-Jun-13 02:49 by prod_rel_team
000026: *Mar 1 00:01:42: %PLATFORM-1-CRASHED:
000027: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: Machine Check Exception (0x0200)!
000028: *Mar 1 00:01:42: %PLATFORM-1-CRASHED:
000029: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: ESR: 0x00000000
000030: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: SRR0: 0x0136C0C8 SRR1: 0x00029230 SRR2: 0x01367838 SRR3: 0x00029230
000031: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: BESRA: 0x00000000, BESRB: 0x00000000, BEAR: 0x00000000
000032: *Mar 1 00:01:42: %PLATFORM-1-CRASHED:
000033: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: CPU Register Context:
000034: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: Vector = 0x00000200 PC = 0x01367838 MSR = 0x00029230 CR = 0x55003055
000035: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: LR = 0x0136DB74 CTR = 0x0000000A XER = 0xA0000000
000036: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: R0 = 0x00000000 R1 = 0x027D93D0 R2 = 0x00000000 R3 = 0x01A59FFC
000037: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: R4 = 0x01ECB4CC R5 = 0x000011F8 R6 = 0x00000000 R7 = 0x00000000
000038: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: R8 = 0x0000000A R9 = 0x60000000 R10 = 0x0000000E R11 = 0x00000000
000039: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: R12 = 0x55003053 R13 = 0x00110000 R14 = 0x00E709DC R15 = 0x00000000
000040: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: R16 = 0x00000000 R17 = 0x00000000 R18 = 0x00000000 R19 = 0x00000000
000041: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: R20 = 0x00000000 R21 = 0x00000000 R22 = 0x00000000 R23 = 0x00000000
000042: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: R24 = 0x02570000 R25 = 0x03732C1C R26 = 0x0000001F R27 = 0x0000100C
000043: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: R28 = 0x00000403 R29 = 0x0373A704 R30 = 0x00000422 R31 = 0x0000007C
000044: *Mar 1 00:01:42: %PLATFORM-1-CRASHED:
000045: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: Stack trace:
000046: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: PC = 0x01367838, SP = 0x027D93D0
000047: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: Frame 00: SP = 0x027D93F8 PC = 0x0136DB54
000048: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: Frame 01: SP = 0x027D9410 PC = 0x0136CCF4
000049: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: Frame 02: SP = 0x027D9430 PC = 0x0021AAB8
000050: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: Frame 03: SP = 0x027D9440 PC = 0x01467484
000051: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: Frame 04: SP = 0x027D9460 PC = 0x01467644
000052: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: Frame 05: SP = 0x027D9478 PC = 0x01467760
000053: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: Frame 06: SP = 0x027D94A8 PC = 0x00E70860
000054: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: Frame 07: SP = 0x027D95B0 PC = 0x00E70A24
000055: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: Frame 08: SP = 0x027D95B8 PC = 0x014FB084
000056: *Mar 1 00:01:42: %PLATFORM-1-CRASHED: Frame 09: SP = 0x00000000 PC = 0x014F57D0
000057: *Mar 1 00:01:42: %PLATFORM-1-CRASHED:
NHMPSWIIDBTH001#
NHMPSWIIDBTH001#
NHMPSWIIDBTH001#
NHMPSWIIDBTH001#show logg
NHMPSWIIDBTH001#show ver
Cisco IOS Software, C2960 Software (C2960-LANBASEK9-M), Version 15.0(2)SE4, RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2013 by Cisco Systems, Inc.
Compiled Wed 26-Jun-13 02:49 by prod_rel_team
ROM: Bootstrap program is C2960 boot loader
BOOTLDR: C2960 Boot Loader (C2960-HBOOT-M) Version 12.2(53f)SEY, RELEASE SOFTWARE (fc1)
NHMPSWIIDBTH001 uptime is 17 minutes
System returned to ROM by bus error at PC 0x1367838, address 0x0
System restarted at 11:39:09 GMT Tue Dec 17 2013
System image file is "flash:c2960-lanbasek9-mz.150-2.SE4.bin"
This product contains cryptographic features and is subject to United
States and local country laws governing import, export, transfer and
use. Delivery of Cisco cryptographic products does not imply
third-party authority to import, export, distribute or use encryption.
Importers, exporters, distributors and users are responsible for
compliance with U.S. and local country laws. By using this product you
agree to comply with applicable laws and regulations. If you are unable
to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at:
http://www.cisco.com/wwl/export/crypto/tool/stqrg.html
If you require further assistance please contact us by sending email to
cisco WS-C2960-24TC-L (PowerPC405) processor (revision J0) with 65536K bytes of memory.
Processor board ID FCQ1714X090
Last reset from bus error
1 Virtual Ethernet interface
24 FastEthernet interfaces
2 Gigabit Ethernet interfaces
The password-recovery mechanism is enabled.
64K bytes of flash-simulated non-volatile configuration memory.
Base ethernet MAC Address : 34:DB:FD:62:D8:80
Motherboard assembly number : 73-12600-04
Power supply part number : 341-0097-03
Motherboard serial number : FOC14480GCB
Power supply serial number : DCA14458PDJ
Model revision number : J0
Motherboard revision number : B0
Model number : WS-C2960-24TC-L
System serial number : FCQ1714X090
Top Assembly Part Number : 800-32797-01
Top Assembly Revision Number : D0
Version ID : V11
CLEI Code Number : COMCU00ARD
Hardware Board Revision Number : 0x0A
Switch Ports Model SW Version SW Image
------ ----- ----- ---------- ----------
* 1 26 WS-C2960-24TC-L 15.0(2)SE4 C2960-LANBASEK9-M
Configuration register is 0xF
NHMPSWIIDBTH001#
12-16-2013 08:41 PM
Johan,
The switch is showing ILET-1-AUTHENTICATION_FAIL and crashed.
Please downgrade to 12.2(58)SE2 and monitor the switch for similar behavior.
Haihua
12-16-2013 09:03 PM
Hai Haihua,
old IOS version is c2960-lanbase-mz.122-53.SE2.
bin and I had restored back to the previous IOS and looks fine now. but why after upgrading the IOS ver to
c2960-lanbasek9-mz.150-2.SE4 had that problem. I tryed to another similar type switch is work normal.
12-16-2013 09:13 PM
Johan,
There is a known issue with the same error and the problem is triggered after doing an IOS upgrade to 15.0 codes.
Software issues may surface in one device but it may never occur in another one despite having the same exact hardware and IOS version.
Haihua
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